Acer Predator Triton 700 PT715-51 Keycap replacement

ajjkh225
ajjkh225 Member Posts: 3 New User
edited November 2023 in 2020 Archives
Hi, 

I have an Acer Predator Triton 700 and since I first bought my laptop I notice the "M" keycap constantly fell off my laptop (when cleaning it). I was able to click it back into place but it felt a bit loose. 
Now after 6 months the keycap does not click back into place. seems like the hinge on the keycap is faulty. so I asked Acer support for new keycaps and they quoted me $109 dollars without shipping for one single key. I thought these stuff will be covered under warranty but they said that physical damage is not warrantable. 

Thus, im looking for alternatives to fix this problem any suggestions?

Answers

  • Check this video:
    https://youtu.be/sc5__EUEoac
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • ajjkh225
    ajjkh225 Member Posts: 3 New User
    ive looked at quikfix website. But they dont have the keycaps for Triton 700. will helios 300 keycaps be compatible on the triton 700?
  • If the "m" key went down and it was not the fault of the user, then would not it be the case to trigger the warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ajjkh225
    ajjkh225 Member Posts: 3 New User
    If the "m" key went down and it was not the fault of the user, then would not it be the case to trigger the warranty?
    that is what i thought. but acer says that it is a "physical damage" which isnt coverd under warranty
  • Have you shipped the notebook to the Acer service center in Australia so they can check the notebook?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Lance45
    Lance45 Member Posts: 2 New User

    @ajjkh225 were you able to get this fixed? I have the same issue with my laptop as well and i dont know what I should do 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Lance45 first of all you need to post your full model name as you have posted in the H700 post and now here on the T700 after all which one is it as they are completely different from each other 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/