There is no service center for Acer laptop repair in Mumbai, India, why? Really bad/ ridiculous

I got the numbers of the service center but those service centers are closed,
One that is the service center is not picking up the phone last one week

It has been 6 months since a service center was closed, (its in Borivali Mumbai) but the support service does not know,
They do not have a single service center in Mumbai that will repair laptops,
The Call center lady of Acer was giving me the engineer's number, because Acer has no service center in Mumbai
The situation is very bad, I have decided, Will file complaint consumer court now
Acer Tagline is " explore beyond limits"

but they forgot to start good service center in India, so Stop exploring and start repairing

Accepted answers

b34stl0rd

There is a operational service center in Thane, however they will ask you to visit their center in Thane and most probably ask you to keep your laptop there for 2 days.

I had an issue with my Acer laptop as well and had to repair it myself since inter-district travel was restricted in Mumbai few weeks back.

All comments

aphanic

Just out of curiosity... what's your court suit going to be about?

Even if there are no service centers in your city they ought to offer you some other solution, like sending the laptop to a different city by mail for it to be serviced. It's common over here, they can't have official or even arranged repair centers everywhere, and by they I mean any manufacturing company not just Acer.

What they usually do is either come pick your laptop up to be sent somewhere, or have you mail it. For example, depending on the flaw, one of the main Dell's lab is in central Europe (Germany I believe). If it is determined that your laptop has to make the trip, off it goes.

I'd call Acer again, explain the problem I have, explain that the laptop needs servicing and as for directions as to what to do or where to send it to. Maybe even looking at your local consumer protection agency if there's such a thing, and ask which options do you have according to the law; but suing them because there's no service center in Mumbai seems like it's going to be a lost cause.

nileshnew

Thank you for your reply, I was excepting that someone senior person of Acer India would reply to me, I'm really thankful for your suggestion to mail the laptop in different city, but let me tell you the truth,

There is such a fraud in India that they say that the laptop has not reached by mail and if they received the service centers do not reply for 6 months, (gone through that situation before that), also the change their addresses or their phone doesn't ring,

Mumbai is a very major city in India, If this is the case here, The rest of the city service centers can't help and the laptop will not arrive and be repaired, And why the consumer court, At least something will reach Acer's head of department And that team will consider improving some services, I know, in that there is a 1 percent chance.

Acer's support team is not aware that the service center from my house has been closed for 1 year, their database has not been updated for the last 1 year. If this is happening in Mumbai, then it is time to think about the situation outside Mumbai.

I think you are not from Mumbai or India, the situation here is very bad in terms of technical support

b34stl0rd

There is a operational service center in Thane, however they will ask you to visit their center in Thane and most probably ask you to keep your laptop there for 2 days.

I had an issue with my Acer laptop as well and had to repair it myself since inter-district travel was restricted in Mumbai few weeks back.

nileshnew

b34stl0rd said:

There is a operational service center in Thane, however they will ask you to visit their center in Thane and most probably ask you to keep your laptop there for 2 days.

I had an issue with my Acer laptop as well and had to repair it myself since inter-district travel was restricted in Mumbai few weeks back.

Can you share the address and contact no of this service center?

aphanic

nileshnew said:

Thank you for your reply, I was excepting that someone senior person of Acer India would reply to me [...]

You're welcome!

But I'm afraid you've got the wrong way of communication then, this is a community forum populated with people like you and me, unrelated to the company. While there are Acer employees here too they're in moderation positions and PR I think, the community is not an official support channel, that's why I suggested to call them again.

nileshnew said:

Acer's support team is not aware that the service center from my house has been closed for 1 year, their database has not been updated for the last 1 year. If this is happening in Mumbai, then it is time to think about the situation outside Mumbai.

I think you are not from Mumbai or India, the situation here is very bad in terms of technical support

You're right on both counts, I'm not from India, I don't even know how Acer handles tech support requests in my country actually 😅

The mail problem you described over there sounds really bad, when equipment needs to be mailed in for repairs over here it always goes using either the regular mail company, but with a registered option (so you have tracking, delivery proof and all that) or with a private company that gives you the same details. Sometimes even expedited shipping.

I do hope things get better over there, overall, not just tech support

Sid21

Acer don't have there own service center in mumbai I visited two service center and those are in partnership with local or other brand this is sad. Because acer is most selling laptops in gaming and normal use and Still they don't have service center. Even I have 2 acer predator Helios 300