predator g3 710 Keyboard error on boot. Can't login.

tt2
tt2 Member Posts: 6 New User
edited February 2024 in 2020 Archives
Hey everyone, really hoping for some help.

As the title states when I boot up I noticed "keyboard error" at the bottom of the usual preamble.  Windows starts to boot...and then thats it. I'm stuck at my login Screensaver.  Although the lights are on my optical mouse nothing happens from clicking.  Login screen won't come up. I've rebooted a bunch..i obviously can't get into the bios because the keyboard doesn't work. 

I've tried every usb port front and back and also bought a brand new keyboard. Same result. 

I should mention it is a predator tower..can't recall the exact model but I can find that out if it helps.

Anyways any help would be greatly appreciated.  

Cheers.
[Edited the thread to add model name to the title]

Answers

  • billsey
    billsey ACE Posts: 35,254 Trailblazer
    It would help to have the full model number... Can you check to see if any of the USB ports are providing power, even if the data is hosed? Without keyboard it's goign to be tough to do much in the way of diagnostics. Any chance you are still in warranty?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • tt2
    tt2 Member Posts: 6 New User
    It's a predator g3 710
    Model AG5W2
    And a no on the warranty I believe had it for 2 or 3 years.

  • tt2
    tt2 Member Posts: 6 New User
    My phone will take a charge if plugged into the USB port
  • Do you know if this problem occurred just after a windows update? Does the same problem occur when connecting another keyboard?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • tt2
    tt2 Member Posts: 6 New User
    edited August 2020
    It's possible....I was away from home for quite some time and encountered the problem the first time I flashed it up.

    Same problem with a brand new keyboard.

    Maybe a drivers issue with the USB controller?

    I've read elsewhere about similar issues being rectified by using a jumper on the motherboard to clear the CMOS.
  • Does the "keyboard error" appear?


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • tt2
    tt2 Member Posts: 6 New User
    Yup.  Thats the one.
  • StevenGen
    StevenGen ACE Posts: 12,941 Trailblazer
    tt2 said:
    Hey everyone, really hoping for some help.

    As the title states when I boot up I noticed "keyboard error" at the bottom of the usual preamble.  Windows starts to boot...and then thats it. I'm stuck at my login Screensaver.  Although the lights are on my optical mouse nothing happens from clicking.  Login screen won't come up. I've rebooted a bunch..i obviously can't get into the bios because the keyboard doesn't work. 

    I've tried every usb port front and back and also bought a brand new keyboard. Same result. 

    I should mention it is a predator tower..can't recall the exact model but I can find that out if it helps.

    Anyways any help would be greatly appreciated.  

    Cheers.
    Try this, start your system, then just after the Acer logo disappears and Windows 10 tries to boot, press and hold the power button down for 5 - 10 seconds to perform a hard shut down

    Do this Twice

    On the third boot attempt, Windows will boot into the Windows 10 Repair Environment, from there you can access Startup Recovery, Safe Mode, Command Prompt . . . etc.

    Go to Troubleshoot - Advanced Options - Startup Settings, click restart.
  • tt2
    tt2 Member Posts: 6 New User
    Was able to get to the recovery screen as you suggested but unfortunately I'm not able to select either option.  The lights are on in my mouse but nobody's home.

    Do appreciate all the help.
  • Try disconnecting the rtc battery from the cmos to reset the bios parameters.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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