Predator helios 300, charger on and off at slight movment

Kachopper9
Kachopper9 Member Posts: 24 Networker
edited November 2023 in 2020 Archives
So, this is something that's been happening recently, I make a small move to my laptop and the it stop charging, then starts charging, you get the picture, it seems it can happen on the slightest movement but I'm not sure what's causing it. Sometimes I can move it a bit before it switches, other times it just switches nearly instantly 

Answers

  • What is the exact model? Example AN515-51-75KZ.
    First check the battery for wear with the hwinfo64 program. Then, uninstall these drivers and shut down windows to restart the battery:
    Also put a few layers of electrical tape over this button:
    Acer nitro A515-51-78D6 no liga depois de instalar o SSD  Acer
    Acer aspire 5 A515-51G-72DB desliga sozinho aps alguns segundos
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • Kachopper9
    Kachopper9 Member Posts: 24 Networker
    tried the pin and uninstall, haven't worked yet. would there have been any possible complications if it got opened or it got hot from playing a game? It says the model is Predator 63-571.
  • Kachopper9
    Kachopper9 Member Posts: 24 Networker
    tried the pin and uninstall, haven't worked yet. would there have been any possible complications if it got opened or it got hot from playing a game? It says the model is Predator 63-571.
    I should also mention I got the cords a few months ago
  • Have you checked the dcin-jack connector?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Kachopper9
    Kachopper9 Member Posts: 24 Networker
    Have you checked the dcin-jack connector?
    I checked it, it's getting really hot when I'm playing games, but then again so is the laptop.
    At the same time that would check out with the idea that it's short circuiting...

    Son of a ***** it's the charger, isn't it?
    I got this thing in april for over 100$ (shipping included)
    My original lasted me years, this one broke in a few months, how wasteful. 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2020
    Kachopper9 you should always get official parts especially adapters  as they were designed to provide the necessary power to your device check it with a voltmeter to see if its outputting the correct voltage also if u suspect its the adapter and you need to get a new one here are the part numbers 135w for 1050ti and 180w for 1060 good luck :)







    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • I'm not sure if it is the power adapter or not. Have you checked the power adapter with a voltmeter? Also, what is the exact model of the laptop? Example g3-572-58vh.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Kachopper9
    Kachopper9 Member Posts: 24 Networker
    xapim said:
    Kachopper9 you should always get official parts especially adapters  as they were designed to provide the necessary power to your device check it with a voltmeter to see if its outputting the correct voltage also if u suspect its the adapter and you need to get a new one here are the part numbers 135w for 1050ti and 180w for 1060 good luck :)





    The thing is I think this is an official part, it's identical to the first one. It seems to have more problems when I'm doing something taxing while playing a game, and loses connection more with charging and get's hotter.
    I could handle this by taking breaks letting it charge in between playing... except when it's not plugged in game performance tanks. egydiocoelho said:
    I'm not sure if it is the power adapter or not. Have you checked the power adapter with a voltmeter? Also, what is the exact model of the laptop? Example g3-572-58vh.


    That's all I could find for the system model. 
    Don't know if I would have a Voltmeter anywhere.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2020
    Kachopper9 worst case scenario if you already tried everything above it might be faulty hardware for ex the input jack faulty or the mobo itself (check if the its tight or jiggles a lot) hope not  also check your battery wear with battery bar pro or hwinfo if more than 20% consider replacing as its faulty that will create issues with the laptop performance and also charging issues (on/off) you can try to recalibrate it by let it drain completely and recharge it to 100% (with the laptop off) repeat 3 times if the wear doesnt improve only a replacement will solve it so please let us know your wear to advise accordingly :)

    Bare in mind the battery main purpose its to aid the adapter with more power to the cpu/gpu when this one cant provide enough and it should only be used on battery on emergency and really light works apart from that always on AC and with the battery 100% charged before you start any gaming etc and in case of battery drain while gaming (which might happen) the adapter will only start to recharge the battery when this one reaches 40% at this point you need to stop everything that youre doing and let the adapter recharge it to full again as you will loose all performance the adapter cant do both at same time provide power to the cpu/gpu hwn these are highly used and recharge the battery.


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Kachopper9
    Kachopper9 Member Posts: 24 Networker
    edited August 2020
    It says the battery is fine, and I do tend to try to have it plugged in while playing, but the adaptor plug in/jack gets hot. In the end my issue is it just not charge consistently and turning off and on when I move the plug in jack. It does seem to disconnect when charger when it’s hot and in the middle of a game. Lights sometimes blink as well

    I plan on taking it to a place to get it checked out soon
  • Kachopper9
    Kachopper9 Member Posts: 24 Networker
    The power adapter is also getting worse the more I try to do taxing stuff, so I think it's the adapter breaking. 
  • Do you have how to test the power adapter with a multimeter or voltmeter?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)