I'm in the same position as Ismael7. I've had my R13 since it was released, so warranty is not an option. Is there any way to get the screen replaced?

JackE said:

If the touchscreen is otherwise working OK, you probably only need to replace the lcd flex cable which sometimes fails in the hinge area from opening/closing the lid too much. Jack E/NJ

Is there a part I can order for this ribbon cable? Screen works fine except doesn't respond to any touch. Thanks,

my screen stops working in the uppermost inch.
i cant click or tap there and the only way ive found out to temorarily fix it is to sign out and sign back in
if anyone knows how to fix this please tell me
i could use help

JackE
that wont help me because i cant bvack up a lot of my files
id have to get more space in drive and i cant afford it

is there another way because it only happens like once every two or so months so its not that frequnet
and i have a lot of files

Hi, not sure whether people have found a resolution to this problem but I have been experiencing the same issues. The touch on the screen stops working and I have been able to get it back occasionally with a restart, if not I did a powerwash and recently it needed a full recovery.
A week later it stopped again.
I have been on the chrome site, they have a job registered as no. 1068830 for this but this ceased updating on 5th May 2020.
I had started to believe it was a hardware problem however today I changed the channel from stable to beta and it is back working, instantly. So definitely a software/OS issue which may have been resolved in the beta version of the OS.
May be worth people trying first as this has not had an effect on the data held on the machine which happens with a powerwash.
I just hope it stays like this.

There are 4 things that could be wrong, the hardware configuration (BIOS), the installed software (extensions and Chrome apps), and
the OS update software.  Lastly, the touchscreen itself (unlikely). 

First try doing a hardware reset. Power down then hold down refresh and tap power. Repeat this twice.  This defaults the BIOS.

Second, try a browser reset settings .  Chrome browser, settings, advanced, reset settings.  This disables all extensions and rewrites the user profile settings to their defaults.  The user settings are unlikely to be the problem, but starting with an out-of-the-box configuration and adding things in tine at a time is better troubleshooting technique than disabling things one at a time. 

Last try a System reset/Powerwash. Remove any extSD card. Unplug all storage peripherals. Copy the contents of your "Downloads" folder to Drive.   System tray,  settings, advanced, reset settings