How to install original drivers?

REIK_TG
REIK_TG Member Posts: 5 New User
edited November 2023 in 2020 Archives
Hi i have an acer nitro 5 and after updating my AMD drivers I have experienced frame drops of 20-30 constantly out of box this did not happen anyone know how to install original drivers or the best ones for my laptop need help!

Best Answer

  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    Answer ✓
    I think you posted in the wrong section of the community, but nevertheless the procedure would be the same for an Aspire machine (or any other for that matter).

    1. Download the original drivers from your support page, since you didn't put your model number we can't direct you, but this is where you should start: https://www.acer.com/ac/en/US/content/support
    2. Uninstall your current drivers, for this there are a couple of ways of going about it. Either using the provided uninstaller from Settings from example and that it, or going nuts and using DDU as well to remove any remnants that may remain. It is better to do this steps while disconnected from the Internet in my experience, that should prevent Windows from updating to whatever drive it finds suitable.
    3. Install the already downloaded drivers from Acer and reconnect Internet. You may have updated ones if you run Windows Update if Acer has pushed an update for them via Windows Update but hasn't yet updated the support page.
    But that would be it, you'd have gotten rid of your manually updated drivers and returned to those supplied by the manufacturer.

    DDU is better run in Safe Mode by the way, search Google for how to get into that mode, you'll find plenty of answers of different natures ;)

Answers

  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    Answer ✓
    I think you posted in the wrong section of the community, but nevertheless the procedure would be the same for an Aspire machine (or any other for that matter).

    1. Download the original drivers from your support page, since you didn't put your model number we can't direct you, but this is where you should start: https://www.acer.com/ac/en/US/content/support
    2. Uninstall your current drivers, for this there are a couple of ways of going about it. Either using the provided uninstaller from Settings from example and that it, or going nuts and using DDU as well to remove any remnants that may remain. It is better to do this steps while disconnected from the Internet in my experience, that should prevent Windows from updating to whatever drive it finds suitable.
    3. Install the already downloaded drivers from Acer and reconnect Internet. You may have updated ones if you run Windows Update if Acer has pushed an update for them via Windows Update but hasn't yet updated the support page.
    But that would be it, you'd have gotten rid of your manually updated drivers and returned to those supplied by the manufacturer.

    DDU is better run in Safe Mode by the way, search Google for how to get into that mode, you'll find plenty of answers of different natures ;)
  • REIK_TG
    REIK_TG Member Posts: 5 New User
    aphanic said:
    I think you posted in the wrong section of the community, but nevertheless the procedure would be the same for an Aspire machine (or any other for that matter).

    1. Download the original drivers from your support page, since you didn't put your model number we can't direct you, but this is where you should start: https://www.acer.com/ac/en/US/content/support
    2. Uninstall your current drivers, for this there are a couple of ways of going about it. Either using the provided uninstaller from Settings from example and that it, or going nuts and using DDU as well to remove any remnants that may remain. It is better to do this steps while disconnected from the Internet in my experience, that should prevent Windows from updating to whatever drive it finds suitable.
    3. Install the already downloaded drivers from Acer and reconnect Internet. You may have updated ones if you run Windows Update if Acer has pushed an update for them via Windows Update but hasn't yet updated the support page.
    But that would be it, you'd have gotten rid of your manually updated drivers and returned to those supplied by the manufacturer.

    DDU is better run in Safe Mode by the way, search Google for how to get into that mode, you'll find plenty of answers of different natures ;)
    It gives me a bunch of VGA drivers but its just zip files i extracted them and inside theres many files do you know how to do the rest? also my model is  AN515-43
  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    Just checked ;) The drivers from Acer seems to be these ones and there's a "Setup.exe" in there to install the drivers. You may also need the VGA utility if it's not installed automatically after you reconnect to the Internet. To install that one I think you need to run "Setup_APP.cmd" as administrator (right click it, there'd be an option for it) and wait. But it is likely that the console is installed through the Microsoft Store automatically, you could also try searching for it over there.

    Was that what you were referring to? If not let me know and I'll detail the step you're lost at.
  • REIK_TG
    REIK_TG Member Posts: 5 New User
    aphanic said:
    Just checked ;) The drivers from Acer seems to be these ones and there's a "Setup.exe" in there to install the drivers. You may also need the VGA utility if it's not installed automatically after you reconnect to the Internet. To install that one I think you need to run "Setup_APP.cmd" as administrator (right click it, there'd be an option for it) and wait. But it is likely that the console is installed through the Microsoft Store automatically, you could also try searching for it over there.

    Was that what you were referring to? If not let me know and I'll detail the step you're lost at.
    Yes! Thank you i will lyk if it works.
  • REIK_TG
    REIK_TG Member Posts: 5 New User
    aphanic said:
    Just checked ;) The drivers from Acer seems to be these ones and there's a "Setup.exe" in there to install the drivers. You may also need the VGA utility if it's not installed automatically after you reconnect to the Internet. To install that one I think you need to run "Setup_APP.cmd" as administrator (right click it, there'd be an option for it) and wait. But it is likely that the console is installed through the Microsoft Store automatically, you could also try searching for it over there.

    Was that what you were referring to? If not let me know and I'll detail the step you're lost at.
    Ive got more stutters now it might just be the game or idk any thoughts