My E 17 (E5-773-579 L) doesn’t recognise the USB connection from HP 200 mobile series printer

MrsPanda
MrsPanda Member Posts: 3 New User
edited November 2023 in 2020 Archives
It was working initially but since antivirus software detected some threat which was removed (not sure what it was - and it may be coincidence as to timing but thought I should mention it) it simply dies not recognise there is a USB connection. Have disabled the antivirus and reinstalled printer but still no joy.  Any assistance would be greatly appreciated.

Best Answer

  • StevenGen
    StevenGen ACE Posts: 12,956 Trailblazer
    Answer ✓
    MrsPanda said:
    It was working initially but since antivirus software detected some threat which was removed (not sure what it was - and it may be coincidence as to timing but thought I should mention it) it simply dies not recognise there is a USB connection. Have disabled the antivirus and reinstalled printer but still no joy.  Any assistance would be greatly appreciated.

    Make sure that your HP 200 mobile series printer is the "Default" printer as that is why its not being picked up. Go to “type here to search” > type in printer > click on the HP 200 from the list > click Manage > click Set as default


Answers

  • When you connect the printer, does the device appear in the device manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MrsPanda
    MrsPanda Member Posts: 3 New User
    Hey, thanks for responding, yes, the printer does appear in device manager, the status says it is ‘installed correctly.’  
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • StevenGen
    StevenGen ACE Posts: 12,956 Trailblazer
    Answer ✓
    MrsPanda said:
    It was working initially but since antivirus software detected some threat which was removed (not sure what it was - and it may be coincidence as to timing but thought I should mention it) it simply dies not recognise there is a USB connection. Have disabled the antivirus and reinstalled printer but still no joy.  Any assistance would be greatly appreciated.

    Make sure that your HP 200 mobile series printer is the "Default" printer as that is why its not being picked up. Go to “type here to search” > type in printer > click on the HP 200 from the list > click Manage > click Set as default


  • MrsPanda
    MrsPanda Member Posts: 3 New User
    Many thanks, I set this as the default printer as suggested and it works fine now.  Thanks both for your advice, much appreciated.