The laptop shows black screen with a RAM installed in the second slot - Predator Helios 300 G3-572.

adityarathee96
adityarathee96 Member Posts: 9

Tinkerer
edited November 2023 in 2020 Archives
Hello everyone, I need some help.
I installed a second memory (8gb) stick in my Helios 300 but the laptop just doesn't boot up. The keyboard backlight turns on and stays on. The RAM is not faulty. Have checked it with 3 different RAMs.
It seems likely that my second memory slot is bad. I am installing a second memory for the first time after 2-3 years of ownership. Is it possible that it came faulty from the factory? Any thoughts?

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2020
    adityarathee96 when installing/upgrading new ram the laptop may reboot itself up to 5 times with black screen as the bios its setting up the new ram timmings have u tried your working sodimm in the other slot is it working as on the first slot if not its most definitely a hardware issue (its a really rare case but might happen) just to make sure try a bios setup defaults with the ram in the working slot and a battery powerdrain and swap it to the second just to see what happens if indeed its a hardware issue i suppose its way out of warranty and it would need a new mobo replacement that alone would cost more than a complete new laptop but good luck 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • adityarathee96
    adityarathee96 Member Posts: 9

    Tinkerer
    xapim said:
    adityarathee96 when installing/upgrading new ram the laptop may reboot itself up to 5 times with black screen as the bios its setting up the new ram timmings 
    It's not rebooting. Just the keyboard backlight is on and there's nothing on the screen. I've left it like that for more than 10 mins and still no luck.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2020
    adityarathee96 i updated my reply above please read :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • adityarathee96
    adityarathee96 Member Posts: 9

    Tinkerer
    xapim said:
    adityarathee96 when installing/upgrading new ram the laptop may reboot itself up to 5 times with black screen as the bios its setting up the new ram timmings have u tried your working sodimm in the other slot is it working as on the first slot if not its most definitely a hardware issue (its a really rare case but might happen) just to make sure try a bios setup defaults with the ram in the working slot and a battery powerdrain and swap it to the second just to see what happens if indeed its a hardware issue i suppose its way out of warranty and it would need a new mobo replacement that alone would cost more than a complete new laptop but good luck 
    Tried that. The laptop doesn't boot if there's a RAM in the second slot. However, when I remove the RAM from the second slot, I can feel that the RAM is heated. So, current is definitely flowing.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Could you provide the exact model of your laptop? Example an515-51-75kz. Did you try to restart the battery, as the colleague xapim said?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
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  • adityarathee96
    adityarathee96 Member Posts: 9

    Tinkerer
    egydiocoelho said:
    Could you provide the exact model of your laptop? Example an515-51-75kz. Did you try to restart the battery, as the colleague xapim said?
    The model is Predator Helios 300 G3-572.
    Yes, I did reset the battery.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Do the following:
    a) disassemble the laptop:
    b) disconnect the lithium battery, the cmos rtc battery, the rams memories and then press the power for 60 seconds;
    c) then connect the rams memories first and then connect the rtc battery and the lition battery.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • adityarathee96
    adityarathee96 Member Posts: 9

    Tinkerer
    egydiocoelho said:
    Do the following:
    a) disassemble the laptop:
    b) disconnect the lithium battery, the cmos rtc battery, the rams memories and then press the power for 60 seconds;
    c) then connect the rams memories first and then connect the rtc battery and the lition battery.
    I just did that in the same order that you mentioned above. No luck :anguished:
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    So there must be some problem with the slot.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • adityarathee96
    adityarathee96 Member Posts: 9

    Tinkerer
    edited September 2020
    egydiocoelho said:
    So there must be some problem with the slot.
    @xapim @egydiocoelho
     I have some new info regarding this. I opened my laptop to clean my fans and switched it on while holding the switch near the RAM slots. While the laptop was open and running, I inserted memory in the second slot. Task manager didn't show the increased memory. However, CPU-Z displayed the added memory and correctly showed the info of the RAM inserted in the second slot. I restarted the laptop and it booted. But the same thing with the task manager and CPU-Z.
    After closing up the laptop and switching it on, the same black screen issue has appeared.
    Could there be some problem with the BIOS?
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2020
    adityarathee96 definitely if the ram is working fine in the first slot and not the second your slot is faulty im afraid  and if your are out of warranty (which most probably you are) only a mobo replacement and thats too expensive not even worth it better get a new laptop its cheaper and you shoud never ever add any hardware with the laptop on  you can try to update your bios if youre not on the latest version yet and see if that fixes it good luck :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


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