Acer Predator helios 300 RAM UPGRADE - Problem

techiekhan
techiekhan Member Posts: 7 New User
edited November 2023 in 2020 Archives
Acer Helios 300 PH315-51Core i5 8th Gen 8300H with 16gb 2666mhz. my specs

I purchased ADATA 16gb 2666mhz of ram to make a total memory of 32gb.

Problem : When insert both rams, my laptop screen won't booting up. RAMS work individually but not on dual. They both are dual channel.

Can't make it run on 32gb of ram, where spec shows support of 32gb ram max.

Please can anyone help  :'(

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2020
    techiekhan most probably a brand incompatibility you have to match the sodimm with the exact size/clock/CL i always recommend to get a proper dual channel set and remove the stock either hyperx or vengeance also bare in mind when upgrading the ram the laptop may reboot up to 5 times with black screen for the bios to auto setup the ram correct timings black screen its normal you should just leave it for awhile but again i suggest a proper dual channel set anyway good luck


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • techiekhan
    techiekhan Member Posts: 7 New User
    Hello mate, clock speed are same for both,
    It boot with backlit on but no display, waiting for 15mins, no results so far.

    My bios is updated and updated firmware drivers


  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2020
    techiekhan clock speed might be but i bet the cl isnt the stock ram its manufacturer proprietary u cant match the cl unless you buy a sodimm used from someone else as they arent for sale anywhere as i said u would be better in getting a proper dual channel set and proper ram hyperx its the best u can get cl15 or vengeance next best if you want the laptop to work properly at the best performance forget adata and other brands kingston and corsair its the way to go


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • techiekhan
    techiekhan Member Posts: 7 New User
    Thanks bro, i dont know much on these info's but can you check this. Also if i buy 1 more 16gig of ADATA RAM will it work?  
  • techiekhan
    techiekhan Member Posts: 7 New User
    Is their any way to tweak with bios or make the speed distribute equally? 

    On the product review no one face this issue on this model. 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2020
    techiekhan as u can see you sodimms do not match the CL and yes matching the same sodimm should work fine but as i said personally i only get dual channel ready sets and no theres no way to tweak anything in the bios all acer bios and all manufacturers are locked and the values show the adata sodimm its inferior to the micron cant maintain 1333mhz stable and the CL its lower but lower its better thanks why hyperx its the best and also has jedec xmp technology will autoboost when needed

    Here is an ex when i had my hyperx 2666 (which i sold to a friend with a nitro5 8th gen and got vengeance 2400 as my 7th gen doest support 2666)





    This is what i have now







    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • techiekhan
    techiekhan Member Posts: 7 New User
    Wow so much difference,
    I purchased ADATA yesterday, so I don't want to purchase another with dual channel ready sets, don't want to waste my money, So i can go with 1 more ADATA 16gb and get 32gb in total

    Main purpose for upgrade is for video editing, 16gb not handling much when it comes to rendering
    I should be aware of this before buying

    Thank you so much
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2020
    techiekhan thats exactly what i was trying to explain especially if its for rendering/content creation you need the best ram for the best performance/speed cant u still return the adata or even get a full refund (thats what i would do i would just say its not compatible wouldnt boot ) its up to you anyway good luck in whatever choice u decide and youre welcome :)


    If your issue/question was solved please accept the best answer(s) that helped solved it for everyone else looking for the same to find it quickly thanks


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • techiekhan
    techiekhan Member Posts: 7 New User


    I can only replace it :(

    If i purchase one more of ADATA will it work as you said?

    Much Appreciated 
  • techiekhan
    techiekhan Member Posts: 7 New User
    Doesn't matter if that take 10min more in performance hehe
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    techiekhan as i said its up to you keep us posted on the results :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • adityarathee96
    adityarathee96 Member Posts: 9

    Tinkerer

    Did you get it to boot with a RAM in the second slot?