Screen is stopping/hanging on Acer Nitro 5 AN515-43-R8VJ

Flashhh16
Flashhh16 Member Posts: 6

Tinkerer

edited December 2023 in 2020 Archives
It is a new laptop, almost 2 weeks old. During the first week, I noticed it stopped responding. At first, I thought it was the system that crashed; however, there was one time wherein I was watching a youtube video when it happened. The screen isn't moving, it just stopped, but I can still hear the sound from the Youtube video. So I tried putting it into sleep and turning it back on. It turned on and the screen started to move/respond again. It has been going on since the first week of buying it until now.

It happens to me when I am surfing the internet and browsing files in the computer. It has not happened to me when I am playing games. Sometimes, even after putting it into sleep, the screen crashes 
again after a couple of minutes. Most days, it happens 1 to 3 times. Some days, it happens more than 3 times.

Specs:
Ryzen 5 3550H
8gb RAM
1tb HDD 
256 SSD (where system is installed)
Nvidia GTX 1650

SN: NHQ6ZSP004XXXX

Thank you 

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