My Aspire7 shuts down its self in a few minutes even if the battery remains 90%.

shu
shu Member Posts: 8

Tinkerer

edited November 2023 in 2020 Archives
My Aspire7 (A717-71G-707B) shuts down its self in a few minutes even if the battery remains 90% when it's running just by its own battery.
When it's connected to power cable it won't happen at all.
Running System Maintenance Troubleshooter didn't solve it.
I'm understanding that it's an internal battery issue and it will solve by replacing it to new one.
My plan for now is getting a new battery online and replace it by myself.
It would be great if someone could share your idea before paying for the battery.
Thank you.

Answers

  • JackE
    JackE ACE Posts: 45,182 Trailblazer
    Your battery actual capacity has probably dropped to only a fraction of its original design capacity. You can test this by opening the elevated command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Compare design capacity with full charge capacity. Post screenshot if possible. Jack E/NJ 

    Jack E/NJ

  • shu
    shu Member Posts: 8

    Tinkerer

    Thanks for your advice Jack E/NJ.
    My battery looks OK while seeing the battery capacity.
  • JackE
    JackE ACE Posts: 45,182 Trailblazer
    Yes. Battery capacity seems OK. Try this. Open DeviceManager. Click battery folder. Right click on each subfolder driver you find and uninstall each driver. Then exit DeviceManager without reinstalling anything. Shut down Windows normally. Then turn the machine back on. Jack E/NJ

    Jack E/NJ

  • shu
    shu Member Posts: 8

    Tinkerer

    Thanks JackE!
    Your solution worked!
    It's been 1.5 hour since unplugging power code from my computer and running it just by battery.
    And computer is still working fine.
    I will keep test it until receiving a notification from computer.
    Hope it's fixed!
  • JackE
    JackE ACE Posts: 45,182 Trailblazer
    I'll keep my fingers crossed for you.   🤞   :)   Jack E/NJ

    Jack E/NJ