Acer Spin 5 Tablet mode stops working after turning the screen.

2020spin5
2020spin5 Member Posts: 2 New User
edited November 2023 in 2020 Archives
The laptop works fine but when when I turn the screen fully to the back of the laptop to draw anything the stylus and touch screen works for 10 seconds or so and then freezes. I have to lift the screen a little bit (so that it doesn't touch the back of the laptop anymore) to change from "flat" table mode to enable the touch screen and stylus use again. This is very annoying as I need to draw a lot for my work but this makes it hard to draw on a tilted screen. Have other faced this problem? I would appreciate help from this community. 

Answers

  • temporary2020
    temporary2020 Member Posts: 9

    Tinkerer

    I have a 2020 spin 5 and I have never (well i had two units for three weeks in total) experienced this problem. I would try factory reset just to be sure that it is not a software problem and if it persists return it (if possible) or send it for warranty repair.
  • 2020spin5
    2020spin5 Member Posts: 2 New User
    Tried factory reset but did not work. Seems like I have to send it for repair to Acer.
  • billsey
    billsey ACE Posts: 34,601 Trailblazer
    Yeah, it sounds as if the accelerometers aren't tracking the hinge angle right. When the hinge gets to 180° the keyboard shuts off and fully around it's supposed to still be in tablet mode.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.