Help! My ACER nitro AN515-54-51MB isn't turning on.

Astra
Astra Member Posts: 7

Tinkerer

edited December 2023 in 2020 Archives
The charge indicator doesn't light up even when it is plugged. It doesn't power up. I can do nothing with it atm. The service centre is quite far & I can't go there in this lockdown. Help! 

Answers

  • batmalin
    batmalin Member Posts: 4,231 Guru
    The only thing you can do is to open it and check the internal connections and to check for any signs of burn, other than that - service center is the only reliable option
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Astra
    Astra Member Posts: 7

    Tinkerer

    I still have warranty, but it would take me another month to send it to service? Do i void warranty completely if i open it up?
    I can't send it to a service centre atm. It would take around a month because of lockdown. Do i void the warranty completely if i open it up?
  • batmalin
    batmalin Member Posts: 4,231 Guru
    If you don`t have a warranty void sticker on top of one of the screws, then no - warranty will not be voided. If you have one then yes.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Astra
    Astra Member Posts: 7

    Tinkerer

    batmalin said:
    If you don`t have a warranty void sticker on top of one of the screws, then no - warranty will not be voided. If you have one then yes.
    Thank you! I still have my warranty intact. I called one of the helpline numbers in my manual, they are sending a technician within 2-3 days to my address. I hope it gets fixed as soon as possible.
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Good luck mate!
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Hello! I checked your message. If the technician is an Acer representative, then I believe that opening the laptop will not breach the warranty. Now, some users have reported that for some reason, it may just be a keyboard or battery connection issue. Models AN517-51 and AN515-54 have the same motherboard. See this topic in the German community: https://translate.google.com.br/translate?hl=pt-BR&tab=wT&sl=de&tl=en&u=https://community.acer.com/de/discussion/589155/nitro-5-laptop-an517-51-7700-laesst-sich-ploetzlich-nicht-mehr-einschalten#latest
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Astra
    Astra Member Posts: 7

    Tinkerer

    Hello! I checked your message. If the technician is an Acer representative, then I believe that opening the laptop will not breach the warranty. Now, some users have reported that for some reason, it may just be a keyboard or battery connection issue. Models AN517-51 and AN515-54 have the same motherboard. See this topic in the German community: https://translate.google.com.br/translate?hl=pt-BR&tab=wT&sl=de&tl=en&u=https://community.acer.com/de/discussion/589155/nitro-5-laptop-an517-51-7700-laesst-sich-ploetzlich-nicht-mehr-einschalten#latest
    Thank you!
  • Astra
    Astra Member Posts: 7

    Tinkerer

    Hello! I checked your message. If the technician is an Acer representative, then I believe that opening the laptop will not breach the warranty. Now, some users have reported that for some reason, it may just be a keyboard or battery connection issue. Models AN517-51 and AN515-54 have the same motherboard. See this topic in the German community: https://translate.google.com.br/translate?hl=pt-BR&tab=wT&sl=de&tl=en&u=https://community.acer.com/de/discussion/589155/nitro-5-laptop-an517-51-7700-laesst-sich-ploetzlich-nicht-mehr-einschalten#latest
    I have found simple problems causing the keyboard to not work which in turn doesn't let the laptop boot. However in my case the power indicator doesn't even light up. I am more concerned about that. Can it be just because of loose connection? I am afraid that it can be a motherboard failure. If so, will my warranty ensure a fix for the problem?
  • Yberk
    Yberk Member Posts: 8

    Tinkerer

    @Astra try holding down power button for about 1 minute and tell me if it helps
  • Astra said:
    Hello! I checked your message. If the technician is an Acer representative, then I believe that opening the laptop will not breach the warranty. Now, some users have reported that for some reason, it may just be a keyboard or battery connection issue. Models AN517-51 and AN515-54 have the same motherboard. See this topic in the German community: https://translate.google.com.br/translate?hl=pt-BR&tab=wT&sl=de&tl=en&u=https://community.acer.com/de/discussion/589155/nitro-5-laptop-an517-51-7700-laesst-sich-ploetzlich-nicht-mehr-einschalten#latest
    I have found simple problems causing the keyboard to not work which in turn doesn't let the laptop boot. However in my case the power indicator doesn't even light up. I am more concerned about that. Can it be just because of loose connection? I am afraid that it can be a motherboard failure. If so, will my warranty ensure a fix for the problem?
    Yes, it is possible!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Astra
    Astra Member Posts: 7

    Tinkerer

    Yberk said:
    @Astra try holding down power button for about 1 minute and tell me if it helps
    Thank you but it still isn't turning on.