Nitro AN515-43 - Laptop freezes while watching video

rungta
rungta Member Posts: 7

Tinkerer

edited December 2023 in 2020 Archives
Its been one week since i have been facing this issue. My laptop freezes and there is nothing i can do except force shut down it by pressing the power button. I have tried searching online for solutions and tried many of them but nothing seems to have been working . 
Laptop Nitro AN515-43
Processor AMD Ryzen 5 3550H 
Graphics AMD Radeon RX 560X
Laptop freezes while only watching videos. I play games for hours or surf the internet and nothing happens but when i play any video for 20-25 min it starts the problem
Its just been 5 months since i bought the laptop
Please help!

Comments

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited February 2020


    First Boot into Safe Mode and download and run DDU https://www.guru3d.com/files-details/display-driver-uninstaller-download.html for a clean uninstall of your current AMD Center and Drivers then boot back into Normal Mode

    The new AMD Adrenalin 2020 Control Center is designed to give support for your hardware and contains Mobile Driver support for this exact model, the Graphics Drivers on the Acer site are only base drivers. Click the link below to download the 2020 Control Center and the latest drivers for the RX560x will be automatically installed
    https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-2-1

    Most of the problems I have encountered answering questions similar to yours are that users do not have the GPU set up correctly in the Control Center and are gaming on their Dedicated Vega 8 GPU which gives poor performance and is not designed for gaming. I have your exact model and my gaming experience using the AMD 2020 Control Center is good, Follow these instructions

    First make sure you game with your battery charged to 100% BEFORE gaming and KEEP plugged into the main AC power while gaming. Make sure "High Performance when on AC", is selected in your Windows Power Plan and in Nitrosense. If you fail to do this your CPU will run at around 50% of capacity and you will experience poor game performance

    Open the New AMD 2020 Control Center and click the GAMING tab then click the 3 dots in the upper right hand corner and select ADD A GAME, navigate to your games .exe file and double click it to add it, or you can select SCAN FOR GAMES and let the Control Center search your harddrive for games to add. After successfully adding the game click on the game and you will be taken to another window and click the LAUNCH GAME tab.
    Only in this way will your games use the Discrete Rx560x GPU, NEVER launch your game through a desktop shortcut or any other way, do it in the manner I have described.

    Please remember that online gaming may experience low fps and stutter due to the games servers and bottlenecking and that has nothing to do with your GPU.

    PLEASE CLICK YES IF I HAVE ANSWERED YOUR QUESTION, THANKYOU




    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • rungta
    rungta Member Posts: 7

    Tinkerer

    Thanks for replying!
    But the problem is not fps or anything to do with gaming 
    Actually the problem comes while watching videos on youtube or any other online streaming site. When watching videos after 20-25, the laptop makes buzz sound and then freezes and i have to force shutdown it by using the power button 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    rungta said:
    Thanks for replying!
    But the problem is not fps or anything to do with gaming 
    Actually the problem comes while watching videos on youtube or any other online streaming site. When watching videos after 20-25, the laptop makes buzz sound and then freezes and i have to force shutdown it by using the power button 

    I understand that, my walkthrough is generic for gaming as well. You have a GPU driver problem so please do as I advise below then report back

    First Boot into Safe Mode and download and run DDU https://www.guru3d.com/files-details/display-driver-uninstaller-download.html for a clean uninstall of your current AMD Center and Drivers then boot back into Normal Mode

    The new AMD Adrenalin 2020 Control Center is designed to give support for your hardware and contains Mobile Driver support for this exact model, the Graphics Drivers on the Acer site are only base drivers. Click the link below to download the 2020 Control Center and the latest drivers for the RX560x will be automatically installed
    https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-2-1

    Please click YES if I have answered your question

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • rungta
    rungta Member Posts: 7

    Tinkerer

    Sorry but it didn't work its still freezing
  • M91
    M91 Member Posts: 1 New User
    rungta said:
    Sorry but it didn't work its still freezing

    I have the same model as you and the same thing happened to me, laptop used to freeze while I was watching you tube so I had to press power button to shut it down, this used to happen to me on regular basis so after I experimented with browsers I found out that you have to switch to Firefox to solve this problem. It only freezed while I was watching videos via Chrome or Opera, it never happens while I'm using Mozzila. Hope this helps, sorry for bad english, cheers.