SF314-42 doesn't wake up from sleep mode, Windows restarts instead, please help!

Zahary_pl · May 2020

New laptop, updated bios (v1.03), tried with disabled hibernation, reseted battery, changed power settings - nothing helps..

MaClane · May 2020

Good Morning Zahary_pl !

Workaround ... DO NOT use Windows hibernate or sleep modes.
Since the last patches, flaws have occurred in these modes, mainly in laptops, due to the direct access of the controllers to the power management.
I recommend that you wait for a concrete fix from Microsoft

Zahary_pl · June 2020

Thank you for the answer.
I don't have any issues with older (Intel) Acer Swift 3 i5-8250U
You mean that the newest Acer (with AMD) are incompatible with Windows 10 (this year update - 2004) and I have to wait for Microsoft's update (?) And the only solution is to have "always on" laptop without sleeping/hibernate mode (?)

MaClane · June 2020

The incompatibility is not a matter of the hardware version, but of the controllers with the Windows patches.
Definitely yes, only when Micrososft decides to correct the problem in general.

Zahary_pl · June 2020

@MaClane can you give me any link to MS, where they confirm this issue with Ryzen laptops ? Even when I disabled sleep/hibernation - my laptop still reboots and reports strange errors in event log:
- kernel-power id:41 (critical)
- unexpected shutdown id:6008
- volmgr id: 161

I want to be sure that these problems are not my hardware related, otherwise I can return/replace my new laptop.

MaClane · June 2020

It is not in relation to your hardware but the Windows system.

MaClane · June 2020

Microsoft will never admit publicly.
The information I give you is highly proven, discussed and reported on different sites.

Zahary_pl · June 2020

@MaClane could you please give me a few links to these sites where this problem is discussed and reported ?

Zahary_pl · June 2020

Finally I found the reason - that's Hyper-V, which can be disabled with command:

bcdedit /set hypervisorlaunchtype off

When it is disabled - everything works OK. Laptop sleeps/wakes up without problems.

I hope this issue will be resolved soon, because I need WSL2/docker in my work.

Regards

Tarik02 · July 2020

I have the same problem. Waiting for update, need WSL2, so disabled sleep.

kirmgrauza · July 2020

I've updated my Windows 10 to 2020 May version and problem is solved. 😊👍

You can download update here: https://www.microsoft.com/en-us/software-download/windows10

Tarik02 · July 2020

kirmgrauza, are you sure? What is your build version (Win+R and type "winver")?

kirmgrauza · July 2020

Tarik02 said:

kirmgrauza, are you sure? What is your build version (Win+R and type "winver")?

Yes, it solved my problem. My version now is Windows 10 Home 2020 May. 😉

Tarik02 · July 2020

kirmgrauza said:

Tarik02 said:

kirmgrauza, are you sure? What is your build version (Win+R and type "winver")?

Yes, it solved my problem. My version now is Windows 10 Home 2020 May. 😉

I'm asking not about version, about build. I installed initially Windows 10 Pro 2020 May, but still had the problem. You said you have Home version. So, Hyper-V is unavailable, yes? The problem happens only when virtualization is used, but you just can't use it. So, problem is not solved.

egydiocoelho · July 2020

Is the problem resolved when updating the bios to version 1.04? https://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_1.04_A_A.zip?acerid=637297014960938244&Step1=ULTRA-THIN&Step2=SWIFT&Step3=SF314-42&OS=ALL&LC=pt&BC=ACER&SC=PA_3

kirmgrauza · July 2020

Tarik02 said:

kirmgrauza said:

Tarik02 said:

kirmgrauza, are you sure? What is your build version (Win+R and type "winver")?

Yes, it solved my problem. My version now is Windows 10 Home 2020 May. 😉

I'm asking not about version, about build. I installed initially Windows 10 Pro 2020 May, but still had the problem. You said you have Home version. So, Hyper-V is unavailable, yes? The problem happens only when virtualization is used, but you just can't use it. So, problem is not solved.

Image: https://i.ibb.co/9TncnP6/Annotation-2020-08-01-004651.png

I haven't disabled Hyper-V in BIOS. Just updated BIOS to version 1.04. Problem persisted until I've updated my Windows 10 Home to latest version.

Tarik02 · August 2020

kirmgrauza said:

Tarik02 said:

kirmgrauza said:

Tarik02 said:

kirmgrauza, are you sure? What is your build version (Win+R and type "winver")?

Yes, it solved my problem. My version now is Windows 10 Home 2020 May. 😉

I'm asking not about version, about build. I installed initially Windows 10 Pro 2020 May, but still had the problem. You said you have Home version. So, Hyper-V is unavailable, yes? The problem happens only when virtualization is used, but you just can't use it. So, problem is not solved.

I haven't disabled Hyper-V in BIOS. Just updated BIOS to version 1.04. Problem persisted until I've updated my Windows 10 Home to latest version.

You can't disable Hyper-V in BIOS. You can only disable Virtualization. Hyper-V is Windows feature and is not available in Windows Home, only in Pro and higher.

Tarik02 · August 2020

Windows 10 Pro (2004, build 19041.423). BIOS version 1.04. Issue still persists.

JuneBkk · August 2020

I have exactly same issue, with my windows 10 pro 2004 19041.388, Bios : 1.04, install wsl2 or android studio, any hypervisor related program is installed,
System hang when it become sleep status.
Need Bios fix or windows fix

MaClane · August 2020

Good Morning JuneBkk !

To keep the forum organized and your question to have greater visibility, please avoid posting on topics already solved, opened by other users or inactive.
Always open a new post, just as it has been guided by moderators.
Put an @ in front of my name that I guide you there for any questions.

Zahary_pl · August 2020

So problem still exists and is not solved neither with the latest Windows updates nor bios update (1.04).

Could anybody check if this behaviour is specific to this Acer laptop model, or generally to this Ryzen processor (?)

Than we would know if Acer bios update or Microsoft Windows update is necessary..