Acer Es1-431 laptop shutdown immediately I unplug the AC while battery is showing 85%. Is win 10 lat

phemyoung
phemyoung Member Posts: 8

Tinkerer

edited November 2023 in 2020 Archives
Hello Gurus in the house. I just fell for the win 10 latest update this July, 2020 only to discover that immediately I unplugged the power cord my laptop went off. At initial, the laptop was running on battery before I connected to AC. The battery charged-level showed 95%. Immediately I thought the update was done, I unplugged, only to start experiencing the outage. 
I tried all suggestions on found online (device mgr power option, replaced battery, troubleshoot hardware, etc) none worked.
What could be the issue and any possible solution to this?
Thanks for the immediate response(s).

Answers

  • JackE
    JackE ACE Posts: 44,873 Trailblazer
    Go to the elevated command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Compare design capacity with full charge capacity. Post screenshot if possible. Jack E/NJ

    Jack E/NJ

  • phemyoung
    phemyoung Member Posts: 8

    Tinkerer

    JackE said:
    Go to the elevated command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Compare design capacity with full charge capacity. Post screenshot if possible. Jack E/NJ

    Thanks Jack for your response. I am well encouraged. Please see the attached.
  • I also suggest that you check if these drivers are installed:

    also download the hwinfo64 program and go to the smartbattery tab to check the battery wear.
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  • phemyoung
    phemyoung Member Posts: 8

    Tinkerer

    I also suggest that you check if these drivers are installed:

    also download the hwinfo64 program and go to the smartbattery tab to check the battery wear.
    Thanks pal... the drivers are still intact.
  • JackE
    JackE ACE Posts: 44,873 Trailblazer
    >>>What could be the issue and any possible solution to this?>>>

    Not only is the battery's capacity down to less than 25% of the original design, its internal control chip is starting lose its specifications memory. Sorry. I think you need a new battery. Google 'es1-431' 'battery' for vendors convenient to your location. Jack E/NJ






    Jack E/NJ

  • phemyoung
    phemyoung Member Posts: 8

    Tinkerer

    JackE said:
    >>>What could be the issue and any possible solution to this?>>>

    Not only is the battery's capacity down to less than 25% of the original design, its internal control chip is starting lose its specifications memory. Sorry. I think you need a new battery. Google 'es1-431' 'battery' for vendors convenient to your location. Jack E/NJ






    Thanks man...