Factory reset issue

SMCAntonio
SMCAntonio Member Posts: 3 New User
edited February 2024 in 2020 Archives
Hi everyone, I've tried using Acer's care center to factory reset my G6 desktop and it's been stuck at 10% for a few hours now.. is there any known work around for this without manually resetting and continually trying the same process?

Answers

  • What is the exact model? Example an515-51-75kz. Regarding your question, I recommend that you do not interrupt the process.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • SMCAntonio
    SMCAntonio Member Posts: 3 New User
    Thanks for the reply.. the model is G6-710-70013, I'm not sure how to proceed as its not frozen but still stuck.

  • Has the installation completed successfully?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • SMCAntonio
    SMCAntonio Member Posts: 3 New User
    Thanks, I actually disobeyed my own advice and cancelled the reset.. restored to the current build and manually removed some software.. after that it worked like a charm. thanks for helping me out.