Acer Predator Helios 300 2019 (GTX 1660Ti) Not booting up

Dhvanish23
Dhvanish23 Member Posts: 8

Tinkerer

edited October 2023 in 2020 Archives
My 1 month old Acer Predator Helios 300 2019 (GTX 1660ti) isn't booting up. Charging indicator lights up when put on charge but when pressed power button Display doesn't turns on nor the fan turns up and neither the keyboard lights up. Acer India Customer Care isn't responding. Unable to find Acer Service Centre near me (Vadodara, Gujarat, 390012) Please help what to do. Laptop is still under warranty so I can't open it's back lid.

Best Answers

  • StevenGen
    StevenGen ACE Posts: 12,512 Trailblazer
    edited July 2020 Answer ✓
    My 1 month old Acer Predator Helios 300 2019 (GTX 1660ti) isn't booting up. Charging indicator lights up when put on charge but when pressed power button Display doesn't turns on nor the fan turns up and neither the keyboard lights up. Acer India Customer Care isn't responding. Unable to find Acer Service Centre near me (Vadodara, Gujarat, 390012) Please help what to do. Laptop is still under warranty so I can't open it's back lid.

    Go to your Acer site and go to “Contact Acer” > choose – “Repair My Acer” which is a means to request to have your Acer product repaired and go through the steps to register e.g. put your SN/SNID number in and go through the steps and wait for a response. Otherwise try to call your Acer as they will tell you to do the same and send your laptop to them.


    SN or SNID 


  • StevenGen
    StevenGen ACE Posts: 12,512 Trailblazer
    Answer ✓
    Acer India Customer Care numbers are all dead. I tried connecting my online Repair my Device option but nothing loads further once I put my S/N Number in.

    Contact these phone numbers and/or emails as you have allot of options to contact Acer India. Then wait for a response, that is all you can do as I wouldn’t touch the laptop as its under warranty.

    Acer India 

    Technical & Warranty Support for Acer Products

    All the below toll free numbers are applicable/valid only for customers calling-in from India. All customers calling-in from India need to call these numbers directly without prefixing "0". All callers who are calling - in from other countries outside India, please note that if this number lands on any other entity other than Acer Call Centers in India, it will be beyond the scope of Acer India Pvt Ltd. And Acer India Pvt Ltd will not be responsible for such calls. Please note that these numbers are allocated by Authorized Telco Service Provider of India.

    https://www.acer.com/ac/en/IN/content/service-contact

    Laptop, Projector, Tablet PC & Smart Phone Desktop, Monitor & Serv er

    1-800-11-6677
    (Toll free from all telecom operators).

    Email: ail.nbeasycare@acer.com

    Chat Support

    1-800-11-4100  
    (Toll free from all telecom operators).

    Email: ail.nbeasycare@acer.com

    Further, if you need any help or to give any feedback, please mail us at ail.easycare@acer.com


Answers

  • StevenGen
    StevenGen ACE Posts: 12,512 Trailblazer
    edited July 2020 Answer ✓
    My 1 month old Acer Predator Helios 300 2019 (GTX 1660ti) isn't booting up. Charging indicator lights up when put on charge but when pressed power button Display doesn't turns on nor the fan turns up and neither the keyboard lights up. Acer India Customer Care isn't responding. Unable to find Acer Service Centre near me (Vadodara, Gujarat, 390012) Please help what to do. Laptop is still under warranty so I can't open it's back lid.

    Go to your Acer site and go to “Contact Acer” > choose – “Repair My Acer” which is a means to request to have your Acer product repaired and go through the steps to register e.g. put your SN/SNID number in and go through the steps and wait for a response. Otherwise try to call your Acer as they will tell you to do the same and send your laptop to them.


    SN or SNID 


  • Dhvanish23
    Dhvanish23 Member Posts: 8

    Tinkerer

    Acer India Customer Care numbers are all dead. I tried connecting my online Repair my Device option but nothing loads further once I put my S/N Number in.
  • StevenGen
    StevenGen ACE Posts: 12,512 Trailblazer
    Answer ✓
    Acer India Customer Care numbers are all dead. I tried connecting my online Repair my Device option but nothing loads further once I put my S/N Number in.

    Contact these phone numbers and/or emails as you have allot of options to contact Acer India. Then wait for a response, that is all you can do as I wouldn’t touch the laptop as its under warranty.

    Acer India 

    Technical & Warranty Support for Acer Products

    All the below toll free numbers are applicable/valid only for customers calling-in from India. All customers calling-in from India need to call these numbers directly without prefixing "0". All callers who are calling - in from other countries outside India, please note that if this number lands on any other entity other than Acer Call Centers in India, it will be beyond the scope of Acer India Pvt Ltd. And Acer India Pvt Ltd will not be responsible for such calls. Please note that these numbers are allocated by Authorized Telco Service Provider of India.

    https://www.acer.com/ac/en/IN/content/service-contact

    Laptop, Projector, Tablet PC & Smart Phone Desktop, Monitor & Serv er

    1-800-11-6677
    (Toll free from all telecom operators).

    Email: ail.nbeasycare@acer.com

    Chat Support

    1-800-11-4100  
    (Toll free from all telecom operators).

    Email: ail.nbeasycare@acer.com

    Further, if you need any help or to give any feedback, please mail us at ail.easycare@acer.com


  • Dhvanish23
    Dhvanish23 Member Posts: 8

    Tinkerer

    When I talked to the Customer Care officials I came to know my PC wasn't registered for warranty. So I had supplied them with all the details like Invoice Letter, Snapshot of S/N and SNID number, Address and more. It's been over 24hours and I haven't got any reply. I have many work to do with my Laptop. Anyone from ACER INDIA please help me out as soon as possible. I request you guys.
  • Dhvanish23
    Dhvanish23 Member Posts: 8

    Tinkerer

    I have sent the above mentioned details required to avail the warranty on acersupport@in.aegisglobal.com email address from my mail id that is dhvanishsamanta@gmail.com whoever reading this from ACER INDIA team please reply to me.