Acer Aspire VX5-591G-73SB problem with charging.

AhgpuahBG
AhgpuahBG Member Posts: 20

Tinkerer

edited February 2021 in Aspire Laptops
Hello. The original charging cable stopped working probably 5-6 months ago. Since then I've been using the charger of my old Acer 5750G. It was working just fine until few weeks ago when the problems started. The laptop could stop charging if I moved it or touched the cable or adapter, so I had to unplug it and plug it back and make it work again or just move a bit the adapter and it was charging up again ?! Also the problem occured when I launch to play a game or during playing when the laptop was losing charge and I had to fix it again. I bough a new charger but the problem remains.

Answers

  • AhgpuahBG
    AhgpuahBG Member Posts: 20

    Tinkerer


    I made reports :) I hope it will help



  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    If I were to guess... I'd say both adapters were made with different power in mind, the second one, the one whose cable still works seems to be able to provide less power (e.g. 45w instead of 65w). That would explain the non-charging when doing demanding things.

    As for the rest, I know there are thick and thin power connectors for Acer laptops which are incompatible between them. The fact you could use another one means they are, but there seems to be something loose or making intermittent connection. Hard to say if it is in the power jack or something else (e.g. faulty cable / PSU).
  • AhgpuahBG
    AhgpuahBG Member Posts: 20

    Tinkerer

    I thougth about the power jack too. Can you direct me to what model part exactly I need for VX 15 laptop ? :)
  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    I'm afraid I'm not privy to that information, but someone in the ACE program might be able to help you. I'll tag @brummyfan2 and @egydiocoelho just in case, but they'll be needing the full model number of your laptop.

    For example, mine is from the Aspire 5 series, concretely an A515-54G-70Y9. Post the same for yours please.
  • brummyfan2
    brummyfan2 ACE Posts: 28,451 Trailblazer
    Hi,
    Yes, we need the full model name of the laptop.
  • AhgpuahBG
    AhgpuahBG Member Posts: 20

    Tinkerer

    VX5-591G-73SB is the model :)
  • brummyfan2
    brummyfan2 ACE Posts: 28,451 Trailblazer
    edited July 2020
    Hi,
    I couldn't find the original part number for the adapter, I managed to find the part in the links below, if you want to confirm the exact part number, please contact Acer Support centre in your region, they might be able to help, these are with UK 3 pin plugs but if you are from an EU country, you need to make sure that the adapter comes with EU plugs.
    https://www.adapters-shop.co.uk/acer-c-135_136/original-135w-acer-aspire-vx15-vx5591g717k-ac-adapter-free-cord-p-661.html
    https://www.notebook-parts.co.uk/power_adapter_for_acer_aspire_vx5-591g.html
    https://acadapterexpress.co.uk/Acer/VX5-591G-51X6.htm
  • AhgpuahBG
    AhgpuahBG Member Posts: 20

    Tinkerer

    edited July 2020
    Sorry, I think there is a bit of misunderstanding and excuse me if I explained badly.
    I have a new charger that I received earlier this week -

    Its similar to the original charger of the laptop, which stopped working. I am using the new one now but it still loses connection from time to time as I explained in the beginning.

    I start to think that the problem is in the power jack plug (I dont know how exactly is called the part)
    I mean this :) But I am not sure which one exactly I need for my laptop.



  • If there is still poor contact between the power adapter and the dc-in jack connector, I suggest that you take the notebook apart and check that the dc-in jack connector is properly attached:
    In addition, take the opportunity to put some layers of electrical tape over these buttons, so that they are actually pressed:
    Bateria conectada mas sem carregar - VX5-591G-54PG  Acer Community
    Bateria conectada mas sem carregar - VX5-591G-54PG  Acer Community
    Meu notebook est desconectando e conectando sozinho do carregador
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • AhgpuahBG
    AhgpuahBG Member Posts: 20

    Tinkerer

    Hello again. Right now when the laptop is on charge and when I start a game it makes the laptop very noisy and the CPU temp goes extremely high at ~90C.
    After I unplug it and let it work on battery it goes silent and the temp is back to normal at 55-60C even when the game is running on background but when I plug it back it goes crazy again. Please help
  • First, you must use the 135w and 19v power adapter. Second, have you pasted the kryonaut grizzly thermal paste and cleaning the fans?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AhgpuahBG
    AhgpuahBG Member Posts: 20

    Tinkerer

    Yes I did it few weeks ago. I cleaned the fans and put thermal paste.
    The laptop is acting weird like that only since couple of days now. And ofteh for no reason the Disk usage goes to 100% or the cpu temp to over 90C
  • Did these problems start after updating windows?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AhgpuahBG
    AhgpuahBG Member Posts: 20

    Tinkerer

    edited July 2020
    Cant say for sure if the problems started after it, but yes, a few days ago I updated the Windows.
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AhgpuahBG
    AhgpuahBG Member Posts: 20

    Tinkerer

    bump of the thread.
    Week or 2 ago Acer support team suggested to me to uninstall the battery drivers. The laptop was working fine without charging problems for a few days...but then they started again.
    I even bought a new battery but it still loses charge. Someone with any idea's how to fix it ? :(
  • Try disabling USB 3.0 port charging on acer quick access.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AhgpuahBG
    AhgpuahBG Member Posts: 20

    Tinkerer

    Try disabling USB 3.0 port charging on acer quick access.
    I dont see USB 3.0 charging options... Is it the Power off USB charging or ? :)

  • Yes my friend.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • lookout
    lookout Member Posts: 1 New User
    @AhgpuahBG i have the same issue as you. did you find a solution?