Acer Nitro 5 won't power on

DEVLPR
DEVLPR Member Posts: 5

Tinkerer

edited December 2023 in 2020 Archives
My Nitro 5 won't power on when I push the power button. It's plugged in and the LED is Blue. The keyboard in NOT on. Just won't turn on. Thoughts???

Answers

  • What is the exact model? Example an515-51-75kz.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • DEVLPR
    DEVLPR Member Posts: 5

    Tinkerer

     AN517-51-56YW
  • What happens when you turn off the notebook and then press the power for 12 seconds? How long ago did you buy the notebook?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DEVLPR
    DEVLPR Member Posts: 5

    Tinkerer

    Less than 2 months ago. It was a certified refurbish from Acer. It's off. It won't turn on when I press the power button.

  • DEVLPR
    DEVLPR Member Posts: 5

    Tinkerer

    Have pressed the power button 10 seconds, 30 seconds, 5 seconds....is there something special about 12 seconds???
  • There was a user who said that there may be a button somewhere between the XCVD keys. Try pressing these keys and without releasing them, press the power key.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Darkstar21
    Darkstar21 Member Posts: 3 New User
    I'm having the same problem... ive tried to do the power reset button, the X C V D button while holding the power button and holding the power button down for 1 minute... none of them works
  • DEVLPR
    DEVLPR Member Posts: 5

    Tinkerer

    There there is NO micro-button underneath the XCVD keys!!!

    This unit was a CERTIFIED refurbish from ACER but it was DEFECTIVE! 

    The keyboard structure beneath the keys is NOT designed for constant gaming and pounding the keyboard gets especially around the XCVD keys. This pounding creates shorts throughout the keyboard which negates the signal from the power button.

    IF YOU HAVE THIS PROBLEM IMMEDIATELY RETURN THE UNIT!!!!