2 same ram stick wont fit in my laptop predator helios 300 PH315-51. Need help please!!

Rick2015
Rick2015 Member Posts: 13

Tinkerer

edited November 2023 in 2020 Archives
Good evening all, I have been trying to fit both green rams (both 8gb) in my laptop but only one would fit! The only thing that fits the second slot is the black one. Please help. 😢😢

Best Answer

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2020 Answer ✓
    Rick2015 the black sodimm its smaller than the universal sodimms size thats why doesnt require much to fit it in place you need to push it into the slot and lock it down u wont break anything sometimes might appear youre pushing too hard but thats because the clamps are really tight which its good because youre really sure the ram its properly secured in place i wouldnt worry much about it just push it into place and leave it  :)


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    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

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    Acer support:
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Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,469 Trailblazer
    Hi,
    Could you please post the model name and the number of the modules.
  • Rick2015
    Rick2015 Member Posts: 13

    Tinkerer

    Hello brummyfan2, what do you mean by number of the modules?
  • Rick2015
    Rick2015 Member Posts: 13

    Tinkerer

     I don’t know what you are saying so I took a picture of it, anyway the one I was trying to insert is the green one (kingston 8gb DDR4 2666 mhz). I do not know the other one since it was the default ram when I bought my laptop. I was trying to do a 2 of 8gb rams of same unit.
  • brummyfan2
    brummyfan2 ACE Posts: 28,469 Trailblazer
    Hi,
    Could you please removing the one in the laptop and post the picture of the label, also try inserting the 8GB Kingston module(green) in that slot but insert it carefully and inspect whether you could see any bent pins in the module, I suspect a bent pin may be the cause of physical obstruction.
  • Rick2015
    Rick2015 Member Posts: 13

    Tinkerer

    As you can see in the first picture all the pins seems fine, second picture, The black ram (4gb 2400mhz) when I removed and inserted it again, it fits like a magic, meanwhile (last picture) the one that I recently bought does not fit into the slot, if I push it gently it does not budge and you could see the thing that holds the ram it kind of blocks it a little bit. And also the thing I saw is when I inserted the 8gb it’s middle does not fit perfectly inside the slot. 
  • When you put this ram in the bottom slot:

    Does the same problem occur?
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  • Rick2015
    Rick2015 Member Posts: 13

    Tinkerer

    When you put this ram in the bottom slot:

    Does the same problem occur?
    No, it fits perfectly at the bottom slot!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2020
    Rick2015 Well this situation its very awkward to me makes absolutely no sense i have never seen anything like it  as it should fit perfectly on any laptop as the slots are universal on all just bare in mind u need to push the ram into the slot until its properly inserted and then push down for the clamps to hold it 






    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Rick2015
    Rick2015 Member Posts: 13

    Tinkerer

    xapim said:
    Rick2015 Well this situation its very awkward to me makes absolutely no sense i have never seen anything like it  as it should fit perfectly on any laptop as the slots are universal on all just bare in mind u need to push the ram into the slot until its properly inserted and then push down for the clamps to hold it 




    I am pushing the ram into the slot but it kind of feels that I am going to break something, but when I insert the black ram it just fits perfectly with minimal force.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2020 Answer ✓
    Rick2015 the black sodimm its smaller than the universal sodimms size thats why doesnt require much to fit it in place you need to push it into the slot and lock it down u wont break anything sometimes might appear youre pushing too hard but thats because the clamps are really tight which its good because youre really sure the ram its properly secured in place i wouldnt worry much about it just push it into place and leave it  :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Rick2015
    Rick2015 Member Posts: 13

    Tinkerer

    Thank you @xapim!! I put up the courage to push it a bit more and it fits like a charm! I was just really scared to damage my laptop. Anyways, thank you all for your responses. I really appreciate this community! Love you guys!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Rick2015 youre welcome :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/