Acer Aspire VX5-591G-73SB problem with charging.

AhgpuahBG · July 2020

Hello. The original charging cable stopped working probably 5-6 months ago. Since then I've been using the charger of my old Acer 5750G. It was working just fine until few weeks ago when the problems started. The laptop could stop charging if I moved it or touched the cable or adapter, so I had to unplug it and plug it back and make it work again or just move a bit the adapter and it was charging up again ?! Also the problem occured when I launch to play a game or during playing when the laptop was losing charge and I had to fix it again. I bough a new charger but the problem remains.

AhgpuahBG · July 2020

Image: https://us.v-cdn.net/6029997/uploads/editor/sw/tsgksez7z87p.jpg

I made reports

I hope it will help

aphanic · July 2020

If I were to guess... I'd say both adapters were made with different power in mind, the second one, the one whose cable still works seems to be able to provide less power (e.g. 45w instead of 65w). That would explain the non-charging when doing demanding things.

As for the rest, I know there are thick and thin power connectors for Acer laptops which are incompatible between them. The fact you could use another one means they are, but there seems to be something loose or making intermittent connection. Hard to say if it is in the power jack or something else (e.g. faulty cable / PSU).

AhgpuahBG · July 2020

I thougth about the power jack too. Can you direct me to what model part exactly I need for VX 15 laptop ?

aphanic · July 2020

I'm afraid I'm not privy to that information, but someone in the ACE program might be able to help you. I'll tag @brummyfan2 and @egydiocoelho just in case, but they'll be needing the full model number of your laptop.

For example, mine is from the Aspire 5 series, concretely an A515-54G-70Y9. Post the same for yours please.

brummyfan2 · July 2020

Hi,
Yes, we need the full model name of the laptop.

AhgpuahBG · July 2020

VX5-591G-73SB is the model

brummyfan2 · July 2020

Hi,
I couldn't find the original part number for the adapter, I managed to find the part in the links below, if you want to confirm the exact part number, please contact Acer Support centre in your region, they might be able to help, these are with UK 3 pin plugs but if you are from an EU country, you need to make sure that the adapter comes with EU plugs.
https://www.adapters-shop.co.uk/acer-c-135_136/original-135w-acer-aspire-vx15-vx5591g717k-ac-adapter-free-cord-p-661.html
https://www.notebook-parts.co.uk/power_adapter_for_acer_aspire_vx5-591g.html
https://acadapterexpress.co.uk/Acer/VX5-591G-51X6.htm

AhgpuahBG · July 2020

Sorry, I think there is a bit of misunderstanding and excuse me if I explained badly.

I have a new charger that I received earlier this week -

https://batteryempire.co.uk/green-cell-pro-laptop-charger/2877-charger-ac-adapter-green-cell-pro-19v-71a-130w-for-acer-aspire-nitro-v15-vn7-571g-vn7-572g-vn7-591g-vn7-592g.html

Its similar to the original charger of the laptop, which stopped working. I am using the new one now but it still loses connection from time to time as I explained in the beginning.

I start to think that the problem is in the power jack plug (I dont know how exactly is called the part)

https://www.ebay.co.uk/itm/Acer-Aspire-V3-771g-73618g1-5tmaii-DC-Power-Jack-Port-Cable-Connector-90W/283847365778?hash=item42169f1492:g:xzsAAOSwbYZXfACi

I mean this

But I am not sure which one exactly I need for my laptop.

Commodore_1995# · July 2020

If there is still poor contact between the power adapter and the dc-in jack connector, I suggest that you take the notebook apart and check that the dc-in jack connector is properly attached:

https://www.youtube.com/watch?v=5iISP_iPwh8&t=5s

In addition, take the opportunity to put some layers of electrical tape over these buttons, so that they are actually pressed:
Bateria conectada mas sem carregar - VX5-591G-54PG Acer Community

Bateria conectada mas sem carregar - VX5-591G-54PG Acer Community

Meu notebook est desconectando e conectando sozinho do carregador

AhgpuahBG · July 2020

Hello again. Right now when the laptop is on charge and when I start a game it makes the laptop very noisy and the CPU temp goes extremely high at ~90C.

After I unplug it and let it work on battery it goes silent and the temp is back to normal at 55-60C even when the game is running on background but when I plug it back it goes crazy again. Please help

Commodore_1995# · July 2020

First, you must use the 135w and 19v power adapter. Second, have you pasted the kryonaut grizzly thermal paste and cleaning the fans?

AhgpuahBG · July 2020

Yes I did it few weeks ago. I cleaned the fans and put thermal paste.

The laptop is acting weird like that only since couple of days now. And ofteh for no reason the Disk usage goes to 100% or the cpu temp to over 90C

Commodore_1995# · July 2020

Did these problems start after updating windows?

AhgpuahBG · July 2020

Cant say for sure if the problems started after it, but yes, a few days ago I updated the Windows.

Commodore_1995# · July 2020

Does the same problem occur when reinstalling windows?

https://www.youtube.com/watch?v=cpzLJRAZldA&list=FLVBqwtBw09_Z9tXo1Injakw&index=11&t=14s

AhgpuahBG · February 2021

bump of the thread.

Week or 2 ago Acer support team suggested to me to uninstall the battery drivers. The laptop was working fine without charging problems for a few days...but then they started again.

I even bought a new battery but it still loses charge. Someone with any idea's how to fix it ?