Problem install of Win10 2004 update. on Spin 1 64Gb.

I am trying to return the computer to working condition. The update was a typical Windows 10 prompt nothing else.

I see, you're going through a rabbit hole it seems: tried to update, something went wrong and now it keeps on trying or repairing itself.

Do you have anything of value in your laptop? I could suggest you do a clean installation from the beginning, but that would mean you forgo anything you have there.

An option prior to doing that could be to copy documents and the like you may have there in your machine, and then proceed with the installation. You'd need something you can boot to, and preferably with something familiar to you. For that I have uploaded a live environment of Windows with Macrium's Reflect Free (it has a file manager at the bottom left): https://mega.nz/file/JBlwSKrK#jTuSpUejWYTL0m-6pjqXG9R4oJKmG6OUfajsP1B8XQg

Use Rufus again to create a bootable USB stick for UEFI and boot from it, then copy anything you like to an external device, if there's anything you wish to preserve. Otherwise just go ahead and clean install Windows. I wrote a detailed thread on how to do it, and a PDF with some things corrected here: Installing Windows cleanly

All comments

R6E7980XE

https://youtu.be/2F7c2Wy6dE8

Hope this could help mate.

T

Thanks but your video does not solve the problem. As I said when I go to Boot the only option is [UEFI] with no legacy option, and, the only selection in Boot Priority Order is 1. Windows . There is no USB option showing. So, even though I have a USB inserted it does not recognize it. Your video is good for other machines but not the Spin 1 111-33 64Gb .

Also under Security I can not alter the selection from 'Standard'

Are you trying to upgrade or are you performing a cold installation?

I am trying to return the computer to working condition. The update was a typical Windows 10 prompt nothing else.

https://www.youtube.com/watch?v=cpzLJRAZldA&list=FLVBqwtBw09_Z9tXo1Injakw&index=10&t=14s

Can you provide the exact model of the notebook? Example an515-51-75kz. Have you tried to reinstall windows by pressing alt + f10?

billsey

The install media needs to be GPT and UEFI. I'm guessing the one they had you create isn't. Download the correct version of Windows 2004 from the Microsoft site as an ISO. Then use Rufus to create a GPT boot flash drive from that ISO. When you have Secure boot disabled and the F12 boot menu enabled, F12 will give you both the C: drive and the USB drive as options.

billsey said:

The install media needs to be GPT and UEFI. I'm guessing the one they had you create isn't. Download the correct version of Windows 2004 from the Microsoft site as an ISO. Then use Rufus to create a GPT boot flash drive from that ISO. When you have Secure boot disabled and the F12 boot menu enabled, F12 will give you both the C: drive and the USB drive as options.

OK, fast forward, I have used rufus to create a GPT based USB drive and installed the Windows update to it. Then I enabled the F12 boot key and disable the secure boot mode, F10 to save and exit. Restarted the PC with the USB drive installed pressed F12 and now I am at this selection option.(See pic) Since I'm not sure what to expect, does this erase everything if I do a clean installation or just a clean install of Windows and not all my other programs and files.

By the way, I am so appreciative of your help! You have nailed it.

Image: https://us.v-cdn.net/6029997/uploads/editor/35/5j1q3dvkjlie.jpg

As I continue on I selected (No) and I arrive at a Windows Install screen with repair your computer option (see pic) select Install now goes to an upgrade or Custom screen, Select Upgrade gives a compatibility upgrade isn't available. From the Install now screen if I select repair computer I get this screen option. If I select Continue Windows rollback it goes into the initial loop I described earlier.
Pictures are in reverse order starting from the bottom picture up to the top picture.

Image: https://us.v-cdn.net/6029997/uploads/editor/i4/kkbzy33bt4wv.jpg

Image: https://us.v-cdn.net/6029997/uploads/editor/tf/9hd1j9mbmhqi.jpg

Image: https://us.v-cdn.net/6029997/uploads/editor/wd/o03ijuzm8m49.jpg

I see, you're going through a rabbit hole it seems: tried to update, something went wrong and now it keeps on trying or repairing itself.

Do you have anything of value in your laptop? I could suggest you do a clean installation from the beginning, but that would mean you forgo anything you have there.

An option prior to doing that could be to copy documents and the like you may have there in your machine, and then proceed with the installation. You'd need something you can boot to, and preferably with something familiar to you. For that I have uploaded a live environment of Windows with Macrium's Reflect Free (it has a file manager at the bottom left): https://mega.nz/file/JBlwSKrK#jTuSpUejWYTL0m-6pjqXG9R4oJKmG6OUfajsP1B8XQg

Use Rufus again to create a bootable USB stick for UEFI and boot from it, then copy anything you like to an external device, if there's anything you wish to preserve. Otherwise just go ahead and clean install Windows. I wrote a detailed thread on how to do it, and a PDF with some things corrected here: Installing Windows cleanly

You may need to delete all partitions before starting to install windows.

billsey

Sorry, I was caught in the recent login downtime and haven't been able to respond. If you boot on your regular setup does it let you get into Windows or does it do the restart, restart, restart thing? If it lets you get into Windows after backing off the update then we'll approach things one way, if it just in the boot loop we'll do it differently. The suggestion from egydiocoelho about deleting all partitions is a bit further down the line because it will wipe all your data out for a fresh install of Windows. That's great with a couple of caviats, first copy off anything you want to keep like documents and pictures and secondly download from Acer's support site the drivers for your machine. There's little that's more frustrating that getting the nice clean install finished only to find you have no internet because the wireless drivers weren't included.

billsey said:

There's little that's more frustrating that getting the nice clean install finished only to find you have no internet because the wireless drivers weren't included.

Definnitely! That's ony of the steps I wrote about in the clean install procedure, before starting anything copying networking drivers to the installation USB stick is godsend when Windows doesn't have an inbox driver for the cards.

But I also suggested removing every partition in there, I like it to be clean and seeing crazy partitioning schemes sometimes I'd rather leave it up to Windows to create them. Take a quick look at the guide, if you find it useful you can use it as a resource if someone needs to perform clean installations and any comment with more recommendations is always welcomed over there

.

Let's hope @Is@Islandboy552 gets back to us with how things are going.

Sorry for the delay in responding as I was away from being able to address this problem and giving it my attention so let me start with the 1st unanswered response from https://community.acer.com/en/profile/aphanic. 1. Your Rabbit hole analogy is what I feel for sure. I haven't gone through your detailed guide yet, please bear with me, but I can advise each of you https://community.acer.com/en/profile/billsey https://community.acer.com/en/profile/egydiocoelho that I do not have access to a command prompt on the c:drive or any internet drivers downloaded to the Windows install image file on the GPT created USB drive. Because the laptop was only 64Gb I did fortunately have a 64Gb micro sd card that I stored any personal data on. I am not able to locate the USB recovery drive that I created after I left Windows 10S , installed MS Office, and Garmin Basecamp. So that's my status, I really appreciate the help and please give me any heads up concerns I should be aware of before proceeding further.

If you are concerned about recovering the files, you can press shift + f10 when installing windows, to open the command prompt and use the "COPY" command, similar to this:

How to copy a folder via cmd - Stack Overflow

Or you can use the notepad.exe command to try to save the files.

egydiocoelho said:

If you are concerned about recovering the files, you can press shift + f10 when installing windows, to open the command prompt and use the "COPY" command, similar to this:

Or you can use the notepad.exe command to try to save the files.

This isn't available shift +F10 doesn't work

billsey said:

Sorry, I was caught in the recent login downtime and haven't been able to respond. If you boot on your regular setup does it let you get into Windows or does it do the restart, restart, restart thing? If it lets you get into Windows after backing off the update then we'll approach things one way, if it just in the boot loop we'll do it differently. The suggestion from egydiocoelho about deleting all partitions is a bit further down the line because it will wipe all your data out for a fresh install of Windows. That's great with a couple of caviats, first copy off anything you want to keep like documents and pictures and secondly download from Acer's support site the drivers for your machine. There's little that's more frustrating that getting the nice clean install finished only to find you have no internet because the wireless drivers weren't included.

This is the drivers page for my Spin 1. https://www.acer.com/ac/en/US/content/support-product/7702;-;SP111-33 Would I place these on the same USB drive that has the new Windows image on?

Islandboy552 said:

billsey said:

Sorry, I was caught in the recent login downtime and haven't been able to respond. If you boot on your regular setup does it let you get into Windows or does it do the restart, restart, restart thing? If it lets you get into Windows after backing off the update then we'll approach things one way, if it just in the boot loop we'll do it differently. The suggestion from egydiocoelho about deleting all partitions is a bit further down the line because it will wipe all your data out for a fresh install of Windows. That's great with a couple of caviats, first copy off anything you want to keep like documents and pictures and secondly download from Acer's support site the drivers for your machine. There's little that's more frustrating that getting the nice clean install finished only to find you have no internet because the wireless drivers weren't included.

This is the drivers page for my Spin 1. https://www.acer.com/ac/en/US/content/support-product/7702;-;SP111-33 Would I place these on the same USB drive that has the new Windows image on?

How would I back up any files when I can't access the hard drive from the c: command prompt? I am assuming that I am going to select CUSTOM: Install Windows only (advanced)

Image: https://us.v-cdn.net/6029997/uploads/editor/d0/nu5wibs4kqfa.jpg

Islandboy552 said:

I am not able to locate the USB recovery drive that I created after I left Windows 10S , installed MS Office, and Garmin Basecamp. So that's my status, I really appreciate the help and please give me any heads up concerns I should be aware of before proceeding further.

Don't worry about a thing, there were some problems with the forum platform as well so it was tricky to use meanwhile.

My guide expects Windows 10 without the S, do you need it to be Windows 10 S? Let me know because the first steps would change, but otherwise the first steps guide you through creating 2004 recovery media. And if you have a USB stick inserted it will be used to create a bootable drive with it.

I think I mentioned in the post, but backing up ones' things is important because we'd delete it all following it (the PDF is a tad clearer than the post). Calmly check it out without doing anything in your machine, as if it were a book. Because I included images you'd get an idea of what would happen, when, how to proceed, etc.

And we'll all be here to help or clarify should you need it