Looong time and black screen after restarting my Aspire

LeoLOST23
LeoLOST23 Member Posts: 38 Die Hard WiFi Icon
edited October 2023 in 2020 Archives
Hi, like the title said, i'm having this problem when i restart my laptop. The backlit keyboard stays on, fan too, and the screen it's black for at least 30 seconds till it finally restarts the system and the acer logo appears. What can it be? Some BIOS issue? I tried an old BIOS revision, the last one too, two or 3 fresh windows installations. It was working ok before i updated to windows 10 2004, but when i tried to go back to version 1909 i have the same issue. Please, some help!!!

Acer Aspire A515-54G

Best Answer

  • LeoLOST23
    LeoLOST23 Member Posts: 38 Die Hard WiFi Icon
    Answer ✓
    Does the same problem occur when you uninstall and delete the sata ahci controller driver in the device manager, the intel rapid storage and the optane memory program?

    Hi again! Solved!!! Installing the latest Intel Bluetooth (BT_21.90.2_64_Win10) driver from Intel website solved the issue! Thank you for all your help!

Answers

  • Have you tried to reset the battery?
    Also, do you still have the problem when disabling fast startup in power options?
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  • LeoLOST23
    LeoLOST23 Member Posts: 38 Die Hard WiFi Icon
    Have you tried to reset the battery?
    Also, do you still have the problem when disabling fast startup in power options?
    Hi, and thanks for your answer. I tried the battery reset and i am still having the issue. I tried disabling fast startup too (both windows and bios). I realized that the waiting time happened if i restart or i shut down the computer, but it happens after windows restart/shutdown and not before the bios post. In another matter, before this, bios took 2.1 seconds to post, now i'm having near 4 seconds. I don't know what is causing this delay.
  • Does the same problem occur when updating the bios to version 1.18?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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  • LeoLOST23
    LeoLOST23 Member Posts: 38 Die Hard WiFi Icon
    Does the same problem occur when updating the bios to version 1.18?
    Hi. Yes, same problem.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited July 2020
    Did this issue occur after upgrading to version 2004?

    Try changing sata mode to ahci to see if the same problem occurs. To do this, disable wireless and then uninstall the program from optane memory and intel rapid storage and restart windows. Then, press windows + r and type msconfig. Go to system boot and activate safe boot. Then restart windows, access the bios, go to the main tab and change the sata mode to ahci (you may need to press ctrl + s).Did this issue occur after upgrading to version 2004?


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • LeoLOST23
    LeoLOST23 Member Posts: 38 Die Hard WiFi Icon
    Did this issue occur after upgrading to version 2004?

    Try changing sata mode to ahci to see if the same problem occurs. To do this, disable wireless and then uninstall the program from optane memory and intel rapid storage and restart windows. Then, press windows + r and type msconfig. Go to system boot and activate safe boot. Then restart windows, access the bios, go to the main tab and change the sata mode to ahci (you may need to press ctrl + s).Did this issue occur after upgrading to version 2004?


    Hi, sata to ahci isn't available on bios. it happened after upgraded to version 2004, i rollback to 1909 but the issue persists, the i did a clean install of version 2004 and it still happening. In safe boot the issue isn't happening. Maybe some driver or program?
  • LeoLOST23
    LeoLOST23 Member Posts: 38 Die Hard WiFi Icon
    Did this issue occur after upgrading to version 2004?

    Try changing sata mode to ahci to see if the same problem occurs. To do this, disable wireless and then uninstall the program from optane memory and intel rapid storage and restart windows. Then, press windows + r and type msconfig. Go to system boot and activate safe boot. Then restart windows, access the bios, go to the main tab and change the sata mode to ahci (you may need to press ctrl + s).Did this issue occur after upgrading to version 2004?


    I tried uninstalling some program that i think could be problematic, and i disabled some drivers with no luck...
  • OK! First enable safeboot in msconfig and then restart windows. Then, access the bios, go to the main tab and press ctrl + s to change the sata mode to ahci.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • LeoLOST23
    LeoLOST23 Member Posts: 38 Die Hard WiFi Icon
    OK! First enable safeboot in msconfig and then restart windows. Then, access the bios, go to the main tab and press ctrl + s to change the sata mode to ahci.
    Hi. I changed sata mode to ahci. in fact, i followed the steps one by one with no luck. The thing is if i'm on safe mode, the issue didn't occur, it is like some driver, program, or something that is not loaded in safe mode, is loaded in normal mormal mode and it's causing the delay after restarting or shutting down the computer. If i enable windows fast startup, and shutdown the computer it works well (not restarting). I tried both installed and unistalled rapid storage. What to do next? Thanks!!!
  • LeoLOST23
    LeoLOST23 Member Posts: 38 Die Hard WiFi Icon
    OK! First enable safeboot in msconfig and then restart windows. Then, access the bios, go to the main tab and press ctrl + s to change the sata mode to ahci.
    What if install windows again but in ahci mode? Because the last time i installed i had sata (optane) mode on. Thanks!!!
  • Does the same problem occur when you uninstall and delete the sata ahci controller driver in the device manager, the intel rapid storage and the optane memory program?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • LeoLOST23
    LeoLOST23 Member Posts: 38 Die Hard WiFi Icon
    Does the same problem occur when you uninstall and delete the sata ahci controller driver in the device manager, the intel rapid storage and the optane memory program?

    Hi! I found the problem. It's the bluetooth driver. Don't know why because it's the latest driver from Acer.
  • LeoLOST23
    LeoLOST23 Member Posts: 38 Die Hard WiFi Icon
    Answer ✓
    Does the same problem occur when you uninstall and delete the sata ahci controller driver in the device manager, the intel rapid storage and the optane memory program?

    Hi again! Solved!!! Installing the latest Intel Bluetooth (BT_21.90.2_64_Win10) driver from Intel website solved the issue! Thank you for all your help!
  • you are welcome. accept your own answer.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)