When I start the laptop it starts in windows 7 and then goes to erecovery management and stays there

Garyzim
Garyzim Member Posts: 4 New User
edited October 2023 in 2020 Archives
The laptop starts in windows 7 but then goes to erecovery management and regardless of which option you choose it just reverts back to erecovery management?

Answers

  • JackE
    JackE ACE Posts: 45,213 Trailblazer
    It would help to reveal you full ACER model number. Jack E/NJ

    Jack E/NJ

  • Garyzim
    Garyzim Member Posts: 4 New User
    Thanks JackE it's an Aspire 5349
  • JackE
    JackE ACE Posts: 45,213 Trailblazer
    (1) Did this happen suddenly for no apparent reason?
    (2) Can you access safe mode by tapping the F8 key immediately after turning the machine on?

    Jack E/NJ

    Jack E/NJ

  • Garyzim
    Garyzim Member Posts: 4 New User
    Hi Jack it happened for no apparent reason and yes I can get into safe mode via F8. I have also tried Alt F10 but nothing seems to work?
  • JackE
    JackE ACE Posts: 45,213 Trailblazer
    Get back into safe mode. Then press WIN+R. Enter 'msconfig.exe'. Click on the startup tab. Do you see erecovery management checkmarked to on? Jack E/NJ

    Jack E/NJ

  • Garyzim
    Garyzim Member Posts: 4 New User
    Hi Jack I'm in safe mode but when I press the windows and r button absolutely nothing happens?