Why did my entire keyboard suddenly stopped working?

hydroxy
hydroxy Member Posts: 4 New User
edited October 2023 in 2020 Archives
I was midgame when my keyboard suddenly stopped functioning. i wanted to know if it's a hardware or software problem by opening the BIOS however I can't seem to force my laptop to open the BIOS. can somebody please help? Been up all night due to this keyboard thing 😔 

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓
    Now, you can try to disconnect and reconnect the keyboard from the motherboard:
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
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Answers

  • Can you provide the exact model of the notebook? Example an515-51-75kz.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • hydroxy
    hydroxy Member Posts: 4 New User
    Can you provide the exact model of the notebook? Example an515-51-75kz.
    My notebook is an Acer Aspire 3 A315-41G-R5U3. Hope you could help me out on this one. 😔
  • Is your notebook still under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • hydroxy
    hydroxy Member Posts: 4 New User
    Is your notebook still under warranty?
    It's still less than a year upon purchase however I lost the receipt. That's why I think the warranty is already void? Tried checking the warranty status online however it only indicated that the information was not available. I tried uninstalling and reinstalling the standard ps/2 driver but that didn't fix it. Also, I noticed there are additional stuff under the "keyboard" in device manager. It says "HID Keyboard Device". Should I be having that or not? I saw a video online saying I should uninstall those but I'm not quite sure if that'll fix it.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓
    Now, you can try to disconnect and reconnect the keyboard from the motherboard:
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • hydroxy
    hydroxy Member Posts: 4 New User
    Now, you can try to disconnect and reconnect the keyboard from the motherboard:
    I checked the warranty and it appears to be expired. Is it safe if I do this on my own? I'm scared that I might be risking other laptop parts if I open it up on my own. Do you think it's just faulty wiring? :(
  • It may be a problem with the keyboard, or it may just be that the keyboard connector is loose. If you do not feel safe disassembling the notebook, I suggest that you send the notebook to a repair center for the technician to evaluate the notebook.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)