Acer predator helios 300 external mic not showing in recording devices

dolphinlooking123
dolphinlooking123 Member Posts: 1 New User
edited November 2023 in 2020 Archives
I recently got an acer predator helios 300, and everything works except for the headset mic. The headset works on other devices( windows 10 and mac os), but for the acer predator, it seems to not register in playback or recording devices when plugged in.(I used a single cord that connects to the headset jack in the computer) I can get audio through it, but I cant talk and the headset does not show up in audio devices in the settings or anywhere else. It does ask me when I plug it in if its a headset,mic, or etc. Can you help me to just get the mic to work or for the headset to show up on devices.

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    dolphinlooking123 
    What is the full model number of your laptop?
    Try using the Troubleshooter
    Go to Settings, Head over to Update & Security > Troubleshoot > Find Recording Audio, and click Run the troubleshooter
    Follow further on-screen instructions. Restart your computer

    If issue persists try the below mentioned steps :
    >Re-enable the microphone in privacy settings to allow apps to use the microphone, it is not muted.
    >Disable Audio Enhancements , Recording devices > Enhancements tab > Disable all sound effects
    >Reset Windows Audio service, Go to Search, type services.msc, and open Services.
    Find the Windows Audio service.If this service is not enabled, right-click it, and select Start. If it’s enabled, right-click it and select Restart.

    If the issue still persists, you can try reinstalling the audio driver.
    Also, the Headphone/Microphone jack that Connects to audio line-out devices and accepts input from external microphone with a 3.5 mm Standard TRRS /OMTP TRRS Type.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • SoloLoner
    SoloLoner Member Posts: 1 New User
    I bought a Acer Predator Helios 300 earlier this year and I have the exact same problem 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2019
    Seems there was no answer if solved or not from the user who opened this thread 6 months ago @SoloLoner have u tried the instructions above provided by @Sharanji ?


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • cRatzroh
    cRatzroh Member Posts: 4 New User
    @dolphinlooking123 ......i am having the same problem, i can hear the sounds from my laptop, but no recording device is being detected in the sound profile...plz any one help meeeee
  • Aaronh7
    Aaronh7 Member Posts: 1 New User
    cRatzroh said:
    @dolphinlooking123 ......i am having the same problem, i can hear the sounds from my laptop, but no recording device is being detected in the sound profile...plz any one help meeeee
    I am having the same problem has anyone found a fix for this?

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited May 2019
    As i previously stated above this thread is probably dead had no answer from the OP since July 18 so probably will not have any reply either the OP managed to fix it or he just quit we will never know unless he relies which i have my doubts that he will because this was his first and only post/thread he hasnt been active since


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Skaggz
    Skaggz Member Posts: 4 New User
    xapim said:
    As i previously stated above this thread is probably dead had no answer from the OP since July 18 so probably will not have any reply either the OP managed to fix it or he just quit we will never know unless he relies which i have my doubts that he will because this was his first and only post/thread he hasnt been active since
    I really need a fix for this, I'm having that same problem :(
  • febinmathew
    febinmathew Member Posts: 8

    Tinkerer

    I recently got an acer predator helios 300, and everything works except for the headset mic. The headset works on other devices( windows 10 and mac os), but for the acer predator, it seems to not register in playback or recording devices when plugged in.(I used a single cord that connects to the headset jack in the computer) I can get audio through it, but I cant talk and the headset does not show up in audio devices in the settings or anywhere else. It does ask me when I plug it in if its a headset,mic, or etc. Can you help me to just get the mic to work or for the headset to show up on devices.
    Facing the same trouble.. Some one please help