Bluetooth error

adn_brthwk
adn_brthwk Member Posts: 2 New User
edited October 2023 in 2020 Archives
Hi all,

I am having trouble activating Bluetooth on my Acer Swift, Windows 10. I do not recall ever being able to "switch on" Bluetooth since purchasing the device. I have reinstalled Bluetooth driver from Acer. Bluetooth is a Hidden Device in Device Manager, and I have discovered the following message "Currently, this hardware device is not connected to the computer. (Code 45) To fix this problem, reconnect this hardware device to the computer."

Any suggestions would be greatly appreciated!

Answers

  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    Huh... which Swift do you have? Could you post your model number?

    Nowadays the Bluetooth adapter in laptops comes bundled with the WiFi card, even though most cards have PCIe connections the Bluetooth part is wired via USB (in the motherboard, there's no cable(s) to plug/unplug).

    Seeing that your Bluetooth adapter appears to be disconnected I wonder if there's a problem with the card itself. WiFi is working fine right?
  • What is the exact model of the notebook? Example AN515-51-75KZ. Did this problem occur after upgrading windows to version 2004? Have you tried to reset the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • adn_brthwk
    adn_brthwk Member Posts: 2 New User
    ACER Swift 3 SF14-41-R2GU. 
    The wifi is working fine. I have made an interesting discovery in the past few hours. If I am to restart the laptop, on occasion the Bluetooth function will appear under "Devices" and I will be able to connect to a Bluetooth device.    
    Model: Number A708020E-495A-40F0-BFAB-9631AA236D5. I have only owned the device for a few months now; and have had Windows 10 installed since ownership.
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)