Acer Aspire 5 (A515-13-R19L) Not charging

Dayroom
Dayroom Member Posts: 4 New User
edited November 2023 in 2020 Archives
Acer laptop was idle at 79% battery and had not been in use for a day and I figured I might As well plug it in to charge for when I need it. As i plug it in the Amber and Blue light turns on for a quick second and turned off this alarmed me so i opened the lid of the laptop removed the charger and tried to power on but no avail I waited a few minutes and the laptop powers on. But when I plug the charger in the amber and blue lights blink and when it is off no lights come on at all this is the second time this a has actually happened to me this is a brand new replacement for the old one I received this one in January i tried the batter reset pin and holding down the power button any other fixes or something i can do to trouble shoot i would rather not wait another 2 weeks for a replacement for only 5 months of use

Best Answer

  • JackE
    JackE ACE Posts: 45,213 Trailblazer
    Answer ✓
    Are both the amber charging LED and blue power LED blinking? Jack E/NJ

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 45,213 Trailblazer
    >>>this is the second time this a has actually happened to me this is a brand new replacement for the old one I received this one in January >>>

    What is the 'one' you replaced? The battery? The laptop? The charger? Jack E/NJ

    Jack E/NJ

  • Dayroom
    Dayroom Member Posts: 4 New User
    JackE said:
    >>>this is the second time this a has actually happened to me this is a brand new replacement for the old one I received this one in January >>>

    What is the 'one' you replaced? The battery? The laptop? The charger? Jack E/NJ
    I apologize for not being clear. I replaced the Whole laptop. 
  • JackE
    JackE ACE Posts: 45,213 Trailblazer
    Try this. Open DeviceManager. If there are no red or yellow warnings, the click on the batteries folder. Right click and uninstall ALL the drivers you find in the folder. Then exit DeviceManager without re-installing anything. Then shutdown Windows. Turn it back on. Jack E/NJ

    Jack E/NJ

  • Dayroom
    Dayroom Member Posts: 4 New User
    JackE said:
    Try this. Open DeviceManager. If there are no red or yellow warnings, the click on the batteries folder. Right click and uninstall ALL the drivers you find in the folder. Then exit DeviceManager without re-installing anything. Then shutdown Windows. Turn it back on. Jack E/NJ
    I completed all the steps still nothing only
    amber and blue blinking lights , now I’m getting blue screen for automatic repair i tried the hard battery reset again still nothing i might have to see again for a replacement at this point i do know any more trouble shooting options
  • JackE
    JackE ACE Posts: 45,213 Trailblazer
    Answer ✓
    Are both the amber charging LED and blue power LED blinking? Jack E/NJ

    Jack E/NJ

  • Dayroom
    Dayroom Member Posts: 4 New User
    JackE said:
    Are both the amber charging LED and blue power LED blinking? Jack E/NJ
    yes.
  • JackE
    JackE ACE Posts: 45,213 Trailblazer
    >>>As i plug it in the Amber and Blue light turns on for a quick second and turned off this alarmed me so i opened the lid of the laptop removed the charger and tried to power on but no avail I waited a few minutes and the laptop powers on.>>>

    Does the laptop still power on if you remove the charger and wait a few minutes? Jack E/NJ

    Jack E/NJ

  • Does the same problem occur when disconnecting the lithium battery?
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