Battery not charging Nitro 5 AN515-52 URGENT

davisson1123
davisson1123 Member Posts: 22 Networker
edited November 2023 in 2020 Archives
Each time i fix a problem with this laptop i seem to find another one,
this time is the charging. was using adobe premier and out of nowhere the orange and blue lights started to blink continuously and the laptop stop charging, I've seen other post I've done
-battery reset (both removing the battery and through the battery reset pin, then letting it charge till the lights return to blue)
-deleted the battery drivers (AC adapter and ACPI)
-checked the battery, it holds its charge regularly and only has a 2% wear
-check the ac adapter, used an multimeter and its marking the intended voltages
-i did both let it sit for 15 minutes after battery restart and let it charge till lights blue after battery restart (took around 1-2 hrs)

when i reset the battery it works fine for about 3-5 minutes then the same problem occurs
the only thing i can do for now is keep disconnecting and reconnecting the laptop when it occurs but it happens every 5 minutes or so...... and also since it appears like it isn't receiving any power the laptop greatly loses perfomance making it impossible to work
I HAVE TO WORK FROM HOME ON THIS LAPTOP I NEED IT FIXED NOW, I'M ALREADY BEHIND SCHEDULE AND IN RISK OF LOSING MY JOB
I'll never trust acer again I've wasted 300 dollars fixing problems on this pc and each time i do i encounter another problem im not wasting another cent on this pc im tired im on the verge of losing my job and probably die of starvation because of it its not the only problem since i got it is really dissapointing to see that this is acer's quality of products.
I'm at my limit i beg of you i need help


Answers

  • batmalin
    batmalin Member Posts: 4,231 Guru
    You have done everything recommended by the community... No other ideas besides to contact Acer Support.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • davisson1123
    davisson1123 Member Posts: 22 Networker
    batmalin said:
    You have done everything recommended by the community... No other ideas besides to contact Acer Support.

    Guess I'm *****, acer support is useless here
  • batmalin
    batmalin Member Posts: 4,231 Guru
    If you have warranty, demand for replacement
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • davisson1123
    davisson1123 Member Posts: 22 Networker
    batmalin said:
    If you have warranty, demand for replacement
    no, my warranty expired about 4 months ago, fun fact. all these problems started as soon as the warranty voided

  • xenos_
    xenos_ Member Posts: 1 New User
    edited November 2020
    davisson1123 said:
    Each time i fix a problem with this laptop i seem to find another one,
    this time is the charging. was using adobe premier and out of nowhere the orange and blue lights started to blink continuously and the laptop stop charging, I've seen other post I've done
    -battery reset (both removing the battery and through the battery reset pin, then letting it charge till the lights return to blue)
    -deleted the battery drivers (AC adapter and ACPI)
    -checked the battery, it holds its charge regularly and only has a 2% wear
    -check the ac adapter, used an multimeter and its marking the intended voltages
    -i did both let it sit for 15 minutes after battery restart and let it charge till lights blue after battery restart (took around 1-2 hrs)

    when i reset the battery it works fine for about 3-5 minutes then the same problem occurs
    the only thing i can do for now is keep disconnecting and reconnecting the laptop when it occurs but it happens every 5 minutes or so...... and also since it appears like it isn't receiving any power the laptop greatly loses perfomance making it impossible to work
    I HAVE TO WORK FROM HOME ON THIS LAPTOP I NEED IT FIXED NOW, I'M ALREADY BEHIND SCHEDULE AND IN RISK OF LOSING MY JOB
    I'll never trust acer again I've wasted 300 dollars fixing problems on this pc and each time i do i encounter another problem im not wasting another cent on this pc im tired im on the verge of losing my job and probably die of starvation because of it its not the only problem since i got it is really dissapointing to see that this is acer's quality of products.
    I'm at my limit i beg of you i need help



    Hi! I'm having the same problem with my laptop; I tried everything, I even changed my laptop's battery but still it doesn't charge. May I ask you if you've found a solution to this, eventually? Thank you
  • davisson1123
    davisson1123 Member Posts: 22 Networker
    xenos_ said:
    davisson1123 said:
    Each time i fix a problem with this laptop i seem to find another one,
    this time is the charging. was using adobe premier and out of nowhere the orange and blue lights started to blink continuously and the laptop stop charging, I've seen other post I've done
    -battery reset (both removing the battery and through the battery reset pin, then letting it charge till the lights return to blue)
    -deleted the battery drivers (AC adapter and ACPI)
    -checked the battery, it holds its charge regularly and only has a 2% wear
    -check the ac adapter, used an multimeter and its marking the intended voltages
    -i did both let it sit for 15 minutes after battery restart and let it charge till lights blue after battery restart (took around 1-2 hrs)

    when i reset the battery it works fine for about 3-5 minutes then the same problem occurs
    the only thing i can do for now is keep disconnecting and reconnecting the laptop when it occurs but it happens every 5 minutes or so...... and also since it appears like it isn't receiving any power the laptop greatly loses perfomance making it impossible to work
    I HAVE TO WORK FROM HOME ON THIS LAPTOP I NEED IT FIXED NOW, I'M ALREADY BEHIND SCHEDULE AND IN RISK OF LOSING MY JOB
    I'll never trust acer again I've wasted 300 dollars fixing problems on this pc and each time i do i encounter another problem im not wasting another cent on this pc im tired im on the verge of losing my job and probably die of starvation because of it its not the only problem since i got it is really dissapointing to see that this is acer's quality of products.
    I'm at my limit i beg of you i need help



    Hi! I'm having the same problem with my laptop; I tried everything, I even changed my laptop's battery but still it doesn't charge. May I ask you if you've found a solution to this, eventually? Thank you

    well yeah, acer service colombia is a scam, ill never buy ***** from here again, it was a faulty charger. they didnt want to change it (even under warranty) so i had to buy another, the battery is working fine, the problem from the blingking was generated because the pc wasnt receiving electricity properly