Windows Hello Face login not working - Acer Swift 3 SF314-41

moniqueR
moniqueR Member Posts: 4 New User
edited April 2021 in Swift and Spin Series
Hello, my windows Hello Face login is not working on my Acer Swift 3 SF314-41. I need some help please? This is a new device.

//Edited the content to add model name on title.​​

Answers

  • Did this problem occur after any windows update? Does the event viewer show an error?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • moniqueR
    moniqueR Member Posts: 4 New User
    I have not updated the laptop yet. It's new and just activated it. No error on event viewer. It only says "This option is currently unavailable - click to learn more" under the Windows Hello Face. 
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 34,601 Trailblazer
    edited June 2020
    Windows Hello face recognition requires a specific camera type, not the normal webcam installed on most laptops.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • sraisi2020
    sraisi2020 Member Posts: 1 New User
    why my window hello face dosent work? 
  • billsey
    billsey ACE Posts: 34,601 Trailblazer
    @sraisi2020 you haven't told us what computer you have. Most computers don't have the special camera needed for Hello Face.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.