Microphone is not working ,but it is listed in recordings tab (Acer predator helios 300 PH315-51)

SandeshKarumuri
SandeshKarumuri Member Posts: 19 Troubleshooter
edited November 2023 in 2020 Archives
My microphone is not working, but it is listed in the recordings tab with, it cannot hear me,
When I'm recording or calling in skype it doesn't work, The levels beside the microphone array in the recordings tab are not lifting up even I'm giving voice
I tried to uninstall and install drivers through device manager and from Acer official drivers and tried with troubleshooting. Still, the problem persists
Please help me with this!!

Answers

  • batmalin
    batmalin Member Posts: 4,231 Guru
    Uninstall RealTek audio console only and let us know if that fixes the issue.
    Please click "Yes" if I have answered your question.
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  • SandeshKarumuri
    SandeshKarumuri Member Posts: 19 Troubleshooter
    I tried but not solved :/
  • Have you checked these settings?

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  • SandeshKarumuri
    SandeshKarumuri Member Posts: 19 Troubleshooter
    @egydiocoelho That settings are ON
  • Please do not open multiple topics. Have you checked this setting?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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  • SandeshKarumuri
    SandeshKarumuri Member Posts: 19 Troubleshooter

    Yes I have checked that But not working
  • I would like to know if you are referring to the notebook's internal microphone or headset? Have you checked the realtek audio console program?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • SandeshKarumuri
    SandeshKarumuri Member Posts: 19 Troubleshooter
    edited June 2020
    I'm referring to the notebook internal microphone, my headset is working absolutely FINE
    and the settings in the audio panel are:


    I thought this failure is after the updating of windows 10 from build 1903 to 2004
    So I have roll backed to the 1903,Still the same problem
    Pleasee help me !!!
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Roll back the driver as well.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • SandeshKarumuri
    SandeshKarumuri Member Posts: 19 Troubleshooter
    There is no option for rolling back the driver
    I tried to update that as wellsaying the driver is the latest version 
      , it is 

  • batmalin
    batmalin Member Posts: 4,231 Guru
    Strange both drivers are from a different publishers and versions..
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • SandeshKarumuri
    SandeshKarumuri Member Posts: 19 Troubleshooter
    Yes, They are like that from starting I think so...
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Let me check on mine and will let you know.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • SandeshKarumuri
    SandeshKarumuri Member Posts: 19 Troubleshooter
    My friend has the same laptop with the same model number, I have checked the manufactures in it,
    it shows the same as mine 
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Yep same here, so that should be not the problem. To confirm or exclude HW issue boot a live linux distro and check if the mic. is working.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • SandeshKarumuri
    SandeshKarumuri Member Posts: 19 Troubleshooter
    I'll try it
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Ok, let us know of the outcome.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • SandeshKarumuri
    SandeshKarumuri Member Posts: 19 Troubleshooter
    But when i am trying to scan for hardware changes in the device manager ,it shows the microphone array
    so is there any issue with the hardware

  • batmalin
    batmalin Member Posts: 4,231 Guru
    I can`t tell, hence my suggestion.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2020
    SandeshKarumuri how about removing the audio drivers completely with your uninstaller or similar to completely remove all the dear regedit entries and install the acer stock drivers again last resort backup whatever you need and perform a stock recovery clean install ALT+F10 on boot assuming your recovery partition its still intact to completely rule out any software issues good luck


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