Acer Nitro AN517-51-56YW m.2 compatiblity?

elite50
elite50 Member Posts: 10

Tinkerer
edited November 2023 in 2020 Archives
I talked to multiple tech support at Acer but received some conflicting answers so I wanted to see if anyone has the same computer as in my title. the acer nitro 5 17.3" laptop with the i5 processor and 512gb nvme hard drive with windows 10 home edition

It has a 2nd m.2 drive which i was told wasn't compatible with NVME drives and could only support up to 512GB.

The 2.5" HDD/SSD slot can only support up to 2TB.

My question is has anyone used a NVME drive in the 2nd m.2 slot and had it working? I realize the speed would
be slower but I just want to know if anyone has tried it and had success?

I bought a Samsung 970 evo 500 GB and I don't want to open it up if it's not going to work so I can return it for
my money back.

Any insight would be greatly appreciated!

Best Answers

  • laurent_14
    laurent_14 ACE Posts: 10,320 Trailblazer
    edited August 2019 Answer ✓
    Hello,
    It's clear :):
    • Storage 1: M.2 2280/60/42 for SSD*2 (one is PCIe only, another is PCIe/SATA Co-lay)

    • Storage 2: 7/7.2mm co-lay (No HDD Door)
    So both M.2 slots support NVMe SSDs without any problem.
    France
  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    Answer ✓
    @elite50
    Hi, below are the storage specs of your unit.



                                       Most older mainstream BIOSes do not support booting from NVMe and most likely, never will. ... But simply having an M.2 slot doesn't guarantee NVMe compatibility. M.2 was designed to support USB 3.0, SATA, and PCIe, and most early M.2 slots supported only SATA


    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,320 Trailblazer
    edited August 2019 Answer ✓
    Hello,
    It's clear :):
    • Storage 1: M.2 2280/60/42 for SSD*2 (one is PCIe only, another is PCIe/SATA Co-lay)

    • Storage 2: 7/7.2mm co-lay (No HDD Door)
    So both M.2 slots support NVMe SSDs without any problem.
    France
  • elite50
    elite50 Member Posts: 10

    Tinkerer
    edited August 2019
    awesome thank you!

    why doesn't acer customer support know this?

    that makes me wonder if the max limit for the m.2 is 512gb like they said?

    what would keep it from working if you used a 1tb m.2?

    also where did you find those maps?
  • haibui
    haibui Member Posts: 6

    Tinkerer
     The 512G pcie m.2 nvme work Good . I had the same question about maximum ssd size ?????? . I can not find the spec that said The Maximum size of PCIE or Sata SSD …...

    just as they said maximum dram memory is 32G …… 
  • elite50
    elite50 Member Posts: 10

    Tinkerer
    haibui said:
     The 512G pcie m.2 nvme work Good . I had the same question about maximum ssd size ?????? . I can not find the spec that said The Maximum size of PCIE or Sata SSD …...

    just as they said maximum dram memory is 32G …… 

    Right not sure why there would be a 512gb limit on the m.2 slots unless it has something to do with power consumption and other resources.

    I can see why 32GB of RAM is the limit because I've only seen 16GB laptop sticks and there's only 2 slots available.
  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    Answer ✓
    @elite50
    Hi, below are the storage specs of your unit.



                                       Most older mainstream BIOSes do not support booting from NVMe and most likely, never will. ... But simply having an M.2 slot doesn't guarantee NVMe compatibility. M.2 was designed to support USB 3.0, SATA, and PCIe, and most early M.2 slots supported only SATA


    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • laurent_14
    laurent_14 ACE Posts: 10,320 Trailblazer
    Intel I5-9300H manages 2 x PCIe x4:
    These ports are assigned to the SSDs so...
    France
  • elite50
    elite50 Member Posts: 10

    Tinkerer
    laurent_14 said:
    Intel I5-9300H manages 2 x PCIe x4:
    These ports are assigned to the SSDs so...
    what does this mean exactly? 
  • laurent_14
    laurent_14 ACE Posts: 10,320 Trailblazer
    Both M.2 slots support PCIe X4 so NVMe SSD.
    France
  • elite50
    elite50 Member Posts: 10

    Tinkerer
    laurent_14 said:
    Both M.2 slots support PCIe X4 so NVMe SSD.
    ok great!
  • elite50
    elite50 Member Posts: 10

    Tinkerer
    elite50 said:
    laurent_14 said:
    Both M.2 slots support PCIe X4 so NVMe SSD.
    ok great!

    do you think the storage limit for the m.2 slots is 512GB like the acer customer support mentioned?

    i guess the only way to know that for sure is to try a 1TB stick
  • laurent_14
    laurent_14 ACE Posts: 10,320 Trailblazer
    elite50 said:

    do you think the storage limit for the m.2 slots is 512GB like the acer customer support mentioned?
    I don't know but you should check the different capacities tested with the same CPU for this series here.
    France
  • elite50
    elite50 Member Posts: 10

    Tinkerer
    ok thanks. for some reason that link is going to a dead page for me. i'll try it in a different browser

  • WhiskeyJack
    WhiskeyJack Member Posts: 3 New User
    elite50 said:
    ok thanks. for some reason that link is going to a dead page for me. i'll try it in a different browser

    Hey elite, I've just recently picked up the AN517-51 i5 8gb Acer nitro 5 and was looking to upgrade the storage. It is difficult to get solid info on this, but just wondering how did the 1tb M2 stick work when you tried installing it on your laptop? Did it work?
  • elite50
    elite50 Member Posts: 10

    Tinkerer
    WhiskeyJack said:
    elite50 said:
    ok thanks. for some reason that link is going to a dead page for me. i'll try it in a different browser

    Hey elite, I've just recently picked up the AN517-51 i5 8gb Acer nitro 5 and was looking to upgrade the storage. It is difficult to get solid info on this, but just wondering how did the 1tb M2 stick work when you tried installing it on your laptop? Did it work?

    I can't even remember all the research i did afterwards but i ended up
    using 2 500GB drives and 1 1TB drive and they all work.

    One of the drives is optane ready and that was the one i used the 1TB
    drive on.

    I used all WD Blue SSD m.2 drives
  • WhiskeyJack
    WhiskeyJack Member Posts: 3 New User
    elite50 said:
    WhiskeyJack said:
    elite50 said:
    ok thanks. for some reason that link is going to a dead page for me. i'll try it in a different browser

    Hey elite, I've just recently picked up the AN517-51 i5 8gb Acer nitro 5 and was looking to upgrade the storage. It is difficult to get solid info on this, but just wondering how did the 1tb M2 stick work when you tried installing it on your laptop? Did it work?

    I can't even remember all the research i did afterwards but i ended up
    using 2 500GB drives and 1 1TB drive and they all work.

    One of the drives is optane ready and that was the one i used the 1TB
    drive on.

    I used all WD Blue SSD m.2 drives
    Thanks for replying.
    Ok that's good to know, I'm gonna try a 1tb WD blue ssd M2 Pcie nvme drive (SN550)
     can't see why a 500gb would work but a 1 tb one wouldn't.
  • elite50
    elite50 Member Posts: 10

    Tinkerer
    Just make sure you save all the packaging in case it doesn't work in the other slots.
  • WhiskeyJack
    WhiskeyJack Member Posts: 3 New User
    edited June 2020
    elite50 said:
    Just make sure you save all the packaging in case it doesn't work in the other slots.
    Hey just an update, I put in the 1tb M2 ssd (mentioned earlier) and it works absolutely fine. Tried moving some files over and using from that drive and it all works. Thank you all for your help.
  • Ormonddude
    Ormonddude Member Posts: 2 New User
    OK so I used the Crucial compatability tool software and then ordered the m.2 ssd but it doesn't show up in BIOS anywhere windows don't see it it's a complete freak show - Do I need to do a Bios update and does anyone know which one? or shoudl I just give up and get a 2.5" SSD because this isn't looking right at all 

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