InsydeH20 Utility Rev 5.0 Flashes

CharlesDeLancey
CharlesDeLancey Member Posts: 15 Troubleshooter
edited November 2023 in 2020 Archives
I have an Acer Swift 1 (SF114-32) and every time i attempt to boot it, it says "secure boot fail" which i would understand since i ran linux on it for a while. for some reason, the supervisor password didn't work when i went to enter it, and i had to go through the process of getting the code to unlock it. Well, i did that, and now every time i boot the laptop up, and try to enter the bios is has the InsydeH20 Utility and it only flashes on the Exit screen with 3 options. i found another thread on this, but it the solution didn't work for me. ive had the battery unplugged, and the cmos battery disconnected overnight, ive tried holding the reset button on the bottom for 30+ seconds, and nothing has worked. any help on this would be VERY much appreciated. Thanks in advance!
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Answers

  • billsey
    billsey ACE Posts: 35,982 Trailblazer
    So, can you boot into a Windows install flash drive?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • CharlesDeLancey
    CharlesDeLancey Member Posts: 15 Troubleshooter
    Ill try to, but i dont think that it will allow me into the menu to switch boot devices
  • CharlesDeLancey
    CharlesDeLancey Member Posts: 15 Troubleshooter
    I have tried to boot it from a USB drive and it doesn't work. when i spam the f12 key, it still brings the "Secure Boot Failed" screen up.
  • Aren't the other settings showing up?

    What happens when you reset the battery?
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  • CharlesDeLancey
    CharlesDeLancey Member Posts: 15 Troubleshooter
    You would be correct. none of those other tabs show up. its only "Exit" with the 3 options for it. the reset button did absolutely nothing for me. i followed the steps listed on another thread where a person had a similar issue, and i was still left with the same blinking "InsydeH20" Menu with the exit tab.
  • When you disconnect the ssd or hdd, do the bios functions appear again? I think linux changed something in the bios.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • CharlesDeLancey
    CharlesDeLancey Member Posts: 15 Troubleshooter
    There is no removable drive. this is the model with the 64gb on board storage. there is an m.2 slot beside it however.
  • In this case, what happens when you install windows?
    billsey said:
    So, can you boot into a Windows install flash drive?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • CharlesDeLancey
    CharlesDeLancey Member Posts: 15 Troubleshooter
    In this case, what happens when you install windows?
    billsey said:
    So, can you boot into a Windows install flash drive?

    i am not able to boot to an install drive. secure boot is enabled, and since i cannot access the full BIOS i cant disable secure boot to boot to another drive. i cant access the boot menu on (f12?) to switch the drive either. it just continues to boot to the internal storage, and fails to do so.
  • billsey
    billsey ACE Posts: 35,982 Trailblazer
    I'm guessing you have a sticky key. The boot menu is by default turned off and that may explain why you can't get into it, but a stuck key can easily give you the BIOS symptoms you are seeing.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • CharlesDeLancey
    CharlesDeLancey Member Posts: 15 Troubleshooter
    It doesnt automatically take me into the bios. if i dont hit f2 itll take me to a screen that says "Secure Boot Fail" but thats all i can do besides hitting f2 to go into the bios. 
  • Can you inform the version of the bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • CharlesDeLancey
    CharlesDeLancey Member Posts: 15 Troubleshooter
    Can you inform the version of the bios?
    The InsydeH2O Setup Utility? Its Rev 5.0 
  • I am referring to this here:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • CharlesDeLancey
    CharlesDeLancey Member Posts: 15 Troubleshooter
    I would be lying if i said i knew the answer to that. is there any way i could find that information out without being able to access the bios directly? i've personally had it since the beginning of this year, and i bought it second hand. i also do not know if there has been a bios update done to it before i had it.
  • billsey
    billsey ACE Posts: 35,982 Trailblazer
    the supervisor password didn't work when i went to enter it, and i had to go through the process of getting the code to unlock it.
    Where did you get this process? Directly from Acer support or from an internet search?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • CharlesDeLancey
    CharlesDeLancey Member Posts: 15 Troubleshooter
    Sorry that it took a while, with it being Fathers Day, i had my mind prioritized, i got it from bios-pw.org
  • billsey
    billsey ACE Posts: 35,982 Trailblazer
    I'm thinking the BIOS password crack didn't actually work and that's what's causing the issues with the BIOS. The Secure Boot Fail means the UEFI image is corrupt or the BIOS itself is corrupt. The two pieces work together to verify the UEFI image matches what should be there before it allows an OS to start launching.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • CharlesDeLancey
    CharlesDeLancey Member Posts: 15 Troubleshooter
    When i initially got the screen to enter to the code, i tried the key which was on the pop-up itself, and it didn't work. i eventually did some digging to find out that it needed to have a different code, and when i found that site and put my key in i got a code, which allowed me into the state i am now. you would think that it wouldn't have anything to do with that key being cracked since it allowed me in. with that being said, would there be any solutions for my problem that could be possible?
  • billsey
    billsey ACE Posts: 35,982 Trailblazer
    I'm sure a trip to Acer service would clear it up, though if you are out of warranty they will charge you for it.
    Have we had you try to boot with the HDD disconnected? Sometimes that will get you in a bit earlier in the BIOS, and you can do an F9 to reset to defaults then an F10 to save and exit. If that seems to be working then it might be worthwhile to wipe the drive on a different machine and do the full Windows install to the newly blank drive.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.