Predator G9-593 stuck on bios update

USFmak
USFmak Member Posts: 19 Troubleshooter
edited November 2023 in 2020 Archives
After updating bios my laptop froze, need advice on how to fix or reboot. Thanks 
«1

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,451 Trailblazer
    Hi,
    Just leave it alone as long as possible, do not touch any buttons or switch off, this happened to another member but it was a different model, please read this thread:https://community.acer.com/en/discussion/562246/stuck-on-bios-update#latest
  • USFmak
    USFmak Member Posts: 19 Troubleshooter
    It's been more than 40 minutes now. 
    And I'll leave it, since I cant do anything anyways.
    Thanks 
  • brummyfan2
    brummyfan2 ACE Posts: 28,451 Trailblazer
    USFmak said:
    It's been more than 40 minutes now. 
    And I'll leave it, since I cant do anything anyways.
    Thanks 
    Yes, that's correct, you need to be patient, the other member waited for more than an hour but it came back to life after that in the thread I have posted earlier.
  • USFmak
    USFmak Member Posts: 19 Troubleshooter
    And that's what I'm going to do, thanks for the help
  • USFmak
    USFmak Member Posts: 19 Troubleshooter
    It's been over 2 hours, is there a way to force shutdown/reboot the system?
  • USFmak
    USFmak Member Posts: 19 Troubleshooter
    Fixed..(at last)
    I did a bettery reset, and booted up.
    Thanks again
  • brummyfan2
    brummyfan2 ACE Posts: 28,451 Trailblazer
    Glad it worked out well for you, yes, it was risky but it's all good now  :)
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2020
    Yup bios updates are always risky only update if its to solve any issues that the update notes on acer support state they solve apart from that leave it as it is if its all working fine dont try to break it that my philosophy :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • USFmak
    USFmak Member Posts: 19 Troubleshooter
    The windows button stopped working. After looking for a solution online, couple of threads suggested updating the bios. 
    Which did nothing to fix my original problem
  • USFmak
    USFmak Member Posts: 19 Troubleshooter
    And it's not the disable the touchpad button. Which I use frequently while gaming.
  • brummyfan2
    brummyfan2 ACE Posts: 28,451 Trailblazer
    Go to Device Manager, expand Keyboards, right-click Standard PS/2 keyboard and select Properties, move to the driver tab and uninstall the driver, reboot and let Windows install the driver.
  • USFmak
    USFmak Member Posts: 19 Troubleshooter
    Go to Device Manager, expand Keyboards, right-click Standard PS/2 keyboard and select Properties, move to the driver tab and uninstall the driver, reboot and let Windows install the driver.
    Thanks.
    I did exactly what you suggested, but it's still not working
  • brummyfan2
    brummyfan2 ACE Posts: 28,451 Trailblazer
    Try another battery reset, after completing leave the laptop to rest for 15-20 Mins, then reconnect AC adapter and fully charge the battery and see whether it helps.
    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset
  • I also recommend that you access the bios, press the f9 key to restore it and then press f10 to save and exit. It is important that you do this, to correct some bugs.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
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  • USFmak
    USFmak Member Posts: 19 Troubleshooter
    Thanks, but no luck. I tried both of your suggestions.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    USFmak so FN+F7 not disabling the touchpad ?? check the touchpad settings in the bios try switch between basic and advanced 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Also check if there is an option called function key behavior.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • USFmak
    USFmak Member Posts: 19 Troubleshooter
    xapim said:
    USFmak so FN+F7 not disabling the touchpad ?? check the touchpad settings in the bios try switch between basic and advanced 
    No, it is disabling the touchpad. Everything is working properly except for the windows button.
  • USFmak
    USFmak Member Posts: 19 Troubleshooter
    The problem started while gaming, the windows button would get stuck (not physically) meaning if I press "W" or any other button, it reacts as if I'm holding down the windows button with it. So I would restart the laptop and it would go back to normal, this happened about 3 times before it stopped working completely.