Acer 5 Nitro AN515-54 - Plugged in, not charging (Charge level is stuck at a certain number)

atallgrass
atallgrass Member Posts: 4 New User
edited December 2023 in 2020 Archives
I have an Acer Nitro 5 laptop that I recently bought. After couple of months of use, I realized the laptop were not charging despite being plugged in. Let's say it was %55, the number wouldn't go up, but it wouldn't go down either. It would just get stuck at %55. So I'm assuming it is charging, but not increasing for some reason. Naturally I thought there was something wrong with the charger, so I sent it the laptop to Acer service, but they told me the charger was working fine, and they refilled like 5 times and there were no problems. Another thing that may be important that I always use the laptop plugged-in, I rarely unplug it and take it somewhere. Recently I was wondering if there is a setting in the laptop that stops pulling electricity from the charger if I use it constantly plugged in? I'm not sure what I'm supposed to, like it doesn't bother me atm but it sucks when I have to take the laptop to somewhere else. Appreciate your help.

Answers

  • Try resetting the battery:
    If there is no pinhole button, turn off the notebook, disconnect the power adapter and press the power for 12 seconds. If this procedure does not work, uninstall the drivers for the ac adapter and battery in the device manager, and then check the battery status with hwinfo64.
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  • atallgrass
    atallgrass Member Posts: 4 New User
    edited June 2020

    This is how it looks. I haven't tried the 12 second button pushing yet, but IIRC I tried it before but it didn't work. But I could do it again now. 
  • Is the battery charged when the notebook is turned off? What is the version of the bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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  • atallgrass
    atallgrass Member Posts: 4 New User
    BIOS version is v1.25 and no, the battery won't charge even when it's off.
  • Updating the bios is a risky procedure and I am not responsible for any damage.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • atallgrass
    atallgrass Member Posts: 4 New User
    It is under warranty, I will probably send it back to the service. Thanks for your help. 
  • You can ask acer technical support in your country if the disassembly of the notebook violates the warranty. I think this problem is solved by just disconnecting and reconnecting the battery.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)