Acer KG271 white screen

parrottf
parrottf Member Posts: 1 New User
edited February 23 in 2020 Archives
My son's Acer monitor has quite working. White screen only. It was manufactured LESS THAT 2 YEARS AGO!

Model No: KG271
Version: KG271 Cbmidpx

Was planning to buy new Acer for myself, but won't if this one is shot so soon. I tried unplugging per separate post. Tried different cables, etc. 

Nothing.

Answers

  • Sathish2388
    Sathish2388 Member Posts: 85 Fixer WiFi Icon
    parrottf  Please try below mentioned steps

    Step1- Disconnect all cables from the monitor and connect only the power cable from wall socket to monitor. Simply switch on only monitor. IF you still see white screen on the monitor then it could be a monitor issue, either needs to be replaced or repair it..

    Step2- if u see "no signal" message on the screen when you turn on the monitor, clearly then problem is with your graphic card or display driver issue...

  • McMona
    McMona Member Posts: 4 New User
    parrottf did you fix it already?
    if so, what did you do to fix it?

    it isn't a problem with my graphics card because it is also displaying on other screens
  • Eyezic
    Eyezic Member Posts: 2 New User
    I just got my KG271 shipped in today, and I also spent a few hours setting up my new desk as well. The packaging seemed fine, and I was careful with the monitor when I was placing it. I just set it up and all I get is half of a white screen and some dead pixels! I tried every way of unplugging it, and turning it off and on and nothing seems to work! Please help I’m so devastated right now. :(
  • billsey
    billsey ACE Posts: 34,101 Trailblazer
    @Eyezic get in touch with your vendor right away. It obviously has some shipping damage, so the internal screen is cracked. :( Their shipping insurance should cover their costs and they should be able to swap you out for a good one.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • HeberLZ
    HeberLZ Member Posts: 2 New User
    I bought mine black friday 2017, it is now June 18, 2020 and the monitor went completely white.
    Changing the cable did not help, and my other monitor is working fine -- so this is a monitor problem.
    Even with just the power cable, the monitor is still white. I can't even access the monitor menu.

    I also had some issues when I first bought it that I thought I had resolved. DVI cables were not working, HDMI cables flickered to black, untl I finally found one DVI cable that only flickered occasionally.

    The Acer site is *very* broken, the customer self-service doesn't let you submit the form and there's no way to contact the company. Hoping they'll pick up the phone soon.