hlios 500 problem with repair

Schnaz
Schnaz Member Posts: 83 Die Hard WiFi Icon
edited November 2023 in 2020 Archives
Hi a while ago Inpost about my problem with helios 500 not charging I sent it for repair under warranty almost 2 months ago acording to acer mainboard was faulty so after 5 weeks I got it back laptop was charging but geeks from acer didnt edit bios so I wasnt able to instal predator sense and again to fix it had to send it back to acer waited 2 weeks and when I got it back week ago first thing after turning on laptop I notice that it is not charging the same as firts time when I sent it to acer so phoned them today and they said that mainboard need to be replaced again. Any1 could help me or advice whats wrong with my laptop or what to do folks?
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Answers

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Schnaz
    Schnaz Member Posts: 83 Die Hard WiFi Icon

    I did that . Thing is I sent it for repair and they cjange mainboarf then I got it back couldnt instll predator sense acording to acer to fix it hd to send it to acer gor them to edit bios. When I got it back and switch on laptop it wouldnt charge like 1st time. It will say charging 92% 25 min to full charge for ages and when unplugged from AC adapter orange battery light was flashing. And I notice that my cpu temps were like 75° just after 1st windows lunch. So sent it back to acer and now they said its mainboard again. Dont understad they change mainboard laptop was charging and when I sent it back for predator sense fix it wouldnt charge after???
  • I don't know what the previous problem was. However, can you inform the model of the notebook? example an515-51-75kz. Also, have you opened your notebook to check that the battery and keyboard are connected correctly?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Schnaz
    Schnaz Member Posts: 83 Die Hard WiFi Icon
    Didnt open laptop because acer put warranty sticker after they replaced mainboard with first repair then after I recived it andsending it again with predator sense problem I sent it 3rd time because it wouldnt charge excatly like when I sent it 1st time just what pisses me off is its taking 2 months
  • can you inform the model of the notebook? example an515-51-75k
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Schnaz
    Schnaz Member Posts: 83 Die Hard WiFi Icon
    PH517-51-73YA
  • Try resetting the battery again. However, press the pinhole button for 20 seconds and leave the notebook off for 30 minutes.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Schnaz
    Schnaz Member Posts: 83 Die Hard WiFi Icon
    Cant do it laptop is in acer repair centre
  • So you sent the notebook to the acer repair center again, correct?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Schnaz
    Schnaz Member Posts: 83 Die Hard WiFi Icon
    Yes as I said sent it once because it wouldnt charge and when I got it back I couldnt install predator sense so I sent it back again and when I got it back now I sent it again because it wouldnt charge the same as first time when I sent it
  • In this case, you must open the notebook and check the connection of the keyboard and the lition battery:
    But you should ask technical support about the warranty seal.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Schnaz
    Schnaz Member Posts: 83 Die Hard WiFi Icon
    You dont get it what Im trying to say I checked all that at start before I sent it to acer first time.  Now listen they CHANGE MAINBOARD and when I got it back it was charging but I couldnt instal predator sense so to fix I had to sent it back ti acer after that when I recived my laptop it wouldnt charge again. So its acer who ***** up again and canr open laptop because those ***** put warranty sticker
  • I understood what you said earlier. However, you have to disassemble the notebook, to check the connection of the battery and the keyboard. As the Acer repair center placed a warranty sticker after the repair, the ideal is to send the notebook so that the acer technician can analyze the problem again.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Schnaz
    Schnaz Member Posts: 83 Die Hard WiFi Icon
    Its been send to acer third time in a row now
  • In that case, I suggest that you ask technical support if removing the warranty seal may void the warranty. However, ideally, you should send the notebook back to the acer repair center and report any problems.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2020
    Schnaz my advice here its your issue can only be solved directly with acer as its a warranty issue only they can help here as they already undertook it various times you have to just keep insisting until they get it right


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Schnaz
    Schnaz Member Posts: 83 Die Hard WiFi Icon
    I know but its so annoying 2 months and acer still cant fix it.....
  • We understand your @Schnaz frustration @Scnaz.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2020
    Schnaz yes its frustrating sometimes but unfortunately its an issue they have to solve we dont work for acer neither this community its a direct acer support channel were just normal users like you that are here to troubleshoot any issues the best way we can :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Schnaz
    Schnaz Member Posts: 83 Die Hard WiFi Icon
    I know folks I thought maybe some1 had similar issues with acer repair