2019 Acer Predator Helios 300 (PH315-52-78VL) powers up and boot but Black Screen

nelcgom
nelcgom Member Posts: 10 New User
edited November 2023 in 2020 Archives
Hi, I bought this model of laptop last year.  It has been on a shelf and I just opened it yesterday.  It boots up but the screen is black.  At one time, I was able to connect to external display. But now, I'm having a hard time.  It's booting up , but no screen.  Some says there's a battery reset button, but I can't really find it.  I also tried removing and putting back the RAM but didn't work.  Please advise. Thank you.

Answers

  • In this model, you must turn off the notebook, disconnect the power adapter and press the power for 12 seconds.
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  • nelcgom
    nelcgom Member Posts: 10 New User
    Hi, I tried that one too but it didn't work...
  • What is the version bios?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • nelcgom
    nelcgom Member Posts: 10 New User
    Hi, so my bios version is 1.02.  Then I updated to 1.08.  It didn't fix that.  Then  again I updated to 1.11 just now.  Still didn't fix it.  I don't know what else I need to do...
  • When you use a flashlight on top of the display, can you see the windows icons? Also, what happens when you press fn + f6 and fn + f5?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • nelcgom
    nelcgom Member Posts: 10 New User
    I can't see anything with the flashlight.  When I press fn + f6 and fn + f5, I did see options to extend or use 2nd monitor, but doesn't do anything when I toggle off all the options.  It's just detecting one monitor when I asked to detect and that is the external screen I am using.  Do you think that I need to replace the LCD?  I have not used or turned it on.  Just a few days ago but this thing is what I got.  Sadly, the warranty if expired.  PLease let me know. Thank you.
  • It is possible that there is a bad connection here:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • nelcgom
    nelcgom Member Posts: 10 New User
    Hi, how can I check if there's a bad connection there?  Also, how were you able to pull of the LCD?  I tried pulling it off, but after unscrewing the bottom screws, the LCD is seemed to be attached on top by some adhesive and I don't know how to release it from the adhesive.  Can you show me pics of how to do it please?  Thank you so much!
  • Check this video in 09:10:
    https://youtu.be/W500OWPhaRA
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • nelcgom
    nelcgom Member Posts: 10 New User
    HI, I watched the video but my LCD is not attached like that.  There were 3 (left and right) screws at the bottom and the upper portion seemed to be attached with some sort of adhesive at the back of the LCD...  There's no screw on the top.  I have attached the 4 corners of the LCD below...
  • nelcgom
    nelcgom Member Posts: 10 New User
    Here's the rest of the pictures.  I'm having a hard time attaching the 4 pictures on top of this message
  • Please first inform if your notebook is under warranty? I am asking this, so that you do not continue to disassemble the display and do not lose the warranty.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    egydiocoelho well according to the pics he posted if he had any warranty seals on the display bezel they are way gone by now :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
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  • nelcgom
    nelcgom Member Posts: 10 New User
    Hi, it's out of warranty.  Also, someone said that I could pull a ribbon on the top of the LCD (left and right) to release the LCD, but I only find one ribbon on the left and not on the right side.  Is there a way to release the LCD from the adhesive without pulling the ribbon?  Please let me know.  Thank you.
  • You cannot just remove the display, see:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • nelcgom
    nelcgom Member Posts: 10 New User
    Hi, ya, I only see one ribbon on the left but not on the right side.  So there is no way to take out the LCD without the ribbon, right?
  • It is not possible to remove the LCD without removing the double-sided tape.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)