Wifi and Bluetooth not working

Vmay5495
Vmay5495 Member Posts: 11

Tinkerer

edited November 2023 in 2020 Archives
I have a predator helio 300, the wifi and Bluetooth suddenly stopped working yesterday..
I have tried all troubleshooting process, uninstalled and reinstalled the Bluetooth and wifi drivers, reset the network settings and also reset my laptop completely, still it is not working.
Kindly suggest a solution 🙏 
«1

Answers

  • What happens when you restore windows to an earlier date than the problem?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • batmalin
    batmalin Member Posts: 4,231 Guru
    Fn+F3 did you tried that?
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Vmay5495
    Vmay5495 Member Posts: 11

    Tinkerer

    What happens when you restore windows to an earlier date than the problem?
    No changes
  • Vmay5495
    Vmay5495 Member Posts: 11

    Tinkerer

    batmalin said:
    Fn+F3 did you tried that?
    Yes i did, didn't work
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Hum that`s strange try couple of times
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Vmay5495
    Vmay5495 Member Posts: 11

    Tinkerer

    batmalin said:
    Hum that`s strange try couple of times
    Could it be a hardware issue?
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Yes, do you have warranty? If not take out the wifi+bt combo card and try with another one.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Vmay5495
    Vmay5495 Member Posts: 11

    Tinkerer

    batmalin said:
    Yes, do you have warranty? If not take out the wifi+bt combo card and try with another one.
    Yeah I'll try that 
  • Try reinstalling windows by pressing alt + f10 before the acer logo too.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Better boot with linux live distro first
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2020
    Vmay5495 worst case could be the wifi adapter faulty if u fresh installed it and ths issue persists i would suggest u to contact acer support directly and send it back if still on warranty if out of warranty u could try to get another adapter bare in mind the bluetooth/wifi are built into the same adapter


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Vmay5495
    Vmay5495 Member Posts: 11

    Tinkerer

    Didn't work
  • batmalin
    batmalin Member Posts: 4,231 Guru
    batmalin said:
    Better boot with linux live distro first
    What about this? Did you try?
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Vmay5495
    Vmay5495 Member Posts: 11

    Tinkerer

    batmalin said:
    batmalin said:
    Better boot with linux live distro first
    What about this? Did you try?
    Not yet, i don't know how to..
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Download Ubutntu for example, make  a  bootable usb stick with Rufus by choosing GPT and UEFI - non CSM. Then boot and choose "try Ubuntu" and see if the wifi and bt works.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Vmay5495
    Vmay5495 Member Posts: 11

    Tinkerer

    batmalin said:
    Download Ubutntu for example, make  a  bootable usb stick with Rufus by choosing GPT and UEFI - non CSM. Then boot and choose "try Ubuntu" and see if the wifi and bt works.
    I recently updated windows and wifi and Bluetooth started working, but after some time stopped again. What do you think this could mean?
  • Vmay5495
    Vmay5495 Member Posts: 11

    Tinkerer

    What happens when you restore windows to an earlier date than the problem?
    I recently updated windows and wifi and Bluetooth started working, but after some time stopped again. What do you think this could mean
  • batmalin
    batmalin Member Posts: 4,231 Guru
    It could mean a lot of thigs- bad driver, broken installation, hardware issue and so on. To exclude all of the above boot in to linux and report the status.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Can you provide the exact model of the notebook and the wireless network card? example an515-51-75kz and ax200?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)