how to protect my laptop from viruses and spyware

slavall1
slavall1 Member Posts: 15 Troubleshooter
edited November 2023 in 2020 Archives
two days ago someone hacked my Chromebook model C720 pretended to be me and said to other people that their pictures were picked I didn't give no one my  wifi password or my social media password or username than the same person framed me twice pretended to be me and made my phone service believe that I violated there terms so I need  the best  app that will protect the devices that I can download or signup on my broswer

Answers

  • slavall1
    slavall1 Member Posts: 15 Troubleshooter
    I meant too say browser 
  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    I don't think they got into your Chromebook, it sounds like they got access to your Google account instead. Do you have a gmail account that you use as your Google account or is your Google account tied to a different email service?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • dancemonkeymadness
    dancemonkeymadness Member Posts: 48 Enthusiast WiFi Icon
    The only way anyone could've done all that in one fell swoop is if they hijacked your wifi. The only ways to prevent that currently are to use an AX router (at least $70 currently) or a patched up AC router ($50) or subscribe to a VPN (typically runs about $60 annual or $5 monthly). Not trying to freak you out or anything, but it's probably someone that knows you that is doing this. They have to be in your home wifi network coverage zone, so technically... it shouldn't be too difficult to catch them with their pants down so to speak. 
  • dancemonkeymadness
    dancemonkeymadness Member Posts: 48 Enthusiast WiFi Icon
    billsey said:
    I don't think they got into your Chromebook, it sounds like they got access to your Google account instead. Do you have a gmail account that you use as your Google account or is your Google account tied to a different email service?
    You can't access your cell phone service through hacking a Google account unless you're using Google Voice as your primary number. 
  • slavall1
    slavall1 Member Posts: 15 Troubleshooter
    Gmail account
  • slavall1
    slavall1 Member Posts: 15 Troubleshooter
    I already have access to my phone I remembered my password when I decided to ignore others when anyone calls my name at the wrong time

  • slavall1
    slavall1 Member Posts: 15 Troubleshooter
    how to catch them with there pants down
  • dancemonkeymadness
    dancemonkeymadness Member Posts: 48 Enthusiast WiFi Icon
    In the meantime, here are some simple things you can do RIGHT NOW: 1. change your passwords and use two factor authentication on your cell phone 2. when you log in with new passwords, DO NOT SAVE THE SESSION. This creates a session cookie which is like a passport... someone on your home wifi can snatch it to masquerade as you 3. Use Opera browser... it comes with a free VPN so at least your browsing will be snoop proofed 4. Stop connecting to home wifi with your cellphone. Use your carrier service ONLY until you get on a VPN or upgrade your router. 

    If they can't reach your cell phone on the home network, and all your accounts have two factor authentication enabled, where you can only get the key from your cell phone, and the websites ask for that key every time they see a new login... even if they DO hijack a browser session from you, they're going to have to figure out how to hack your phone carrier's network before they can actually access any of your accounts (don't worry, they won't figure that one out... if they do, they're a serious professional that's likely got connections, and I'll be curious as to what you did to make someone THAT important THAT mad at you lol). THIS IS NOT A PERMANENT SOLUTION, though. It's not foolproof, but it does help throw a few obstacles in the way to buy you time. 

    Sorry for the triple post, but I'm not allowed to edit right now... ?
  • slavall1
    slavall1 Member Posts: 15 Troubleshooter
    what is the best way to protect my email addresses from spyware and malware
  • slavall1
    slavall1 Member Posts: 15 Troubleshooter
    I've already changed my passwords
  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    The best way to protect email addresses is to first use an email provider that has good protection on their end and second to use a good password that you can remember and that you don't use elsewhere. You usually get the first by picking one of the big names, Google, Microsoft, etc.. You can do the second by using a modified nonsense phrase, so something like "MulesSuckRock!" or "sUNDAYiSN'TnICE"...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • tldees
    tldees Member Posts: 2 New User
    ...chrome book has nothing to do with your problem...your google account was hacked...better password...and you should activate two factor authentication/logon...and I hope your not using same UID/password on multiple accounts :#...

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