Black screen after boot

Meraj
Meraj Member Posts: 5

Tinkerer

edited October 2023 in 2020 Archives
After booting i am getting black screen with cursor. Tried with reset and repair but nothing works. Getting same black screen in safe mode. I don't have recovery drive.
Model A315-41-R45R

Answers

  • JackE
    JackE ACE Posts: 45,094 Trailblazer
    >>>Tried with reset and repair but nothing works>>>

    Exactly how did you try to reset and repair. Jack E/NJ

    Jack E/NJ

  • Gmac84
    Gmac84 Member Posts: 3 New User
    I'm having the same issue. Cannot find anything that solves this. 
    Anyone fixed thai issue? 
  • JackE
    JackE ACE Posts: 45,094 Trailblazer
    Try the ALT+F10 cold boot reset. Jack E/NJ


    Jack E/NJ

  • Meraj
    Meraj Member Posts: 5

    Tinkerer

    Thank you all for you support but all options failed. I used bootable USB to format and install Win 10. Win 10 working good but when my son start using games app from Microsoft and playing got suddenly crash. After 2 days from recovery it again crashed and unable to restore it. Repaired with bootable USB and food bad sectors on hard drive. How could we repair bad sectors, do we have any tool/software from Acer?
  • JackE
    JackE ACE Posts: 45,094 Trailblazer
    Bad sectors usually can't be repaired and get more numerous with time because the disk is hitting the read/write stylus head. New high capacity 2.5" laptop HDDs and SSDs are very inexpensive these days with 1TB drives under $50 from Amazon with free shipping. I suggest that you get a new one pronto. While you're at it, order a USB-to-HDD adaptor (less than $10) so you can try to salvage personal files off the old drive before it totally bites the dust.   Jack E/NJ

    Jack E/NJ