Enable AHCI for SSD in Swift 3 SF315-51

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Answers

  • csarkar
    csarkar Member Posts: 15 Troubleshooter
    edited June 2020
    csarkar said:
    I've recently met someone with the same laptop and facing the same issues. Whenever he installs any NVMe SSD into the laptop he faces the issue of sudden shutdowns. I think there's an issue with BIOS provided by the Acer. The local service centre guys are clueless and only return the laptop by removing the SSD saying its faulty.

    @Acer please look into this
  • Can you send some screenshots of the intel rapid storage program?
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  • csarkar
    csarkar Member Posts: 15 Troubleshooter
    Can you send some screenshots of the intel rapid storage program?
    Here. It doesn't even detect the NVMe.
  • There was a user on another topic, who was able to enable sata mode, accessing safeboot and then restarting windows to access the bios. Then he pressed ctrl + s on the main tab. But it was another model of notebook. Make sure it works on the sf315-51.
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  • csarkar
    csarkar Member Posts: 15 Troubleshooter
    I've now changed the SSD to Intel 660P 500GB and now there are very less errors. I get a Kernel 41 error when the laptop shuts down forcefully when on battery power. Is there any way to contact Acer directly? The local service centre is managed by a third-party service provider who doesn't know the need of the customers..
  • csarkar
    csarkar Member Posts: 15 Troubleshooter
    There was a user on another topic, who was able to enable sata mode, accessing safeboot and then restarting windows to access the bios. Then he pressed ctrl + s on the main tab. But it was another model of notebook. Make sure it works on the sf315-51.
    Tried this few times, but to no avail.
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    csarkar said:
    csarkar said:
    I've recently met someone with the same laptop and facing the same issues. Whenever he installs any NVMe SSD into the laptop he faces the issue of sudden shutdowns. I think there's an issue with BIOS provided by the Acer. The local service centre guys are clueless and only return the laptop by removing the SSD saying its faulty.

    @Acer please look into this
    Hi csarkar,

    Sorry for any inconveniences and delays, unfortunately, the Acer community is not a portal for escalations or requesting technical assistance, this community is not a direct portal to Customer service Acer Forum Discussions were designed as a peer to peer support community where Acer users help, exchange their own advice and ideas to other Acer users. I recommend you to contact your local Acer support for better assistance, keep in mind that any changes outside of the original factory settings will be considered "out of our support" and we do not provide any BIOs update or changes to add or remove settings.

    https://www.acer.com/ac/en/IN/content/service-contact

    Hope you find the solution soon,
    Acer-Manny