New PH717-71 problem No. 2 - webcam in HD mode has randomly scratches and noisy picture

MikiF
MikiF Member Posts: 25 Troubleshooter
edited November 2023 in 2020 Archives
Hello, 

 I just separated this problem from the previous one (regarding with the microphone low level). I am experiencing during my zoom meetings the noises in picture in encoding of any kind similar to like when your very often used device has already slight HW problems before dying :) ... but the problem occurs on my brand new laptop - the flagship of acer products ... again, nothing unusual installed ... standard drivers

 As I talked with our acer support of czech republic, they confirmed, that there can be such problems regarding webcam drivers at acer's side. So what is the solution for us - users who paid for the TOP machines of you and do experience such fundamental problems?

Answers

  • About the webcam problem, does it occur when you use the notebook on the battery and also when the notebook is connected to the power adapter? Do you have the waves program installed? Did some users say that the waves program may be interfering with the webcam? In addition, also try to disable the antivirus.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MikiF
    MikiF Member Posts: 25 Troubleshooter
    Thanks - The waves console  I just today uninstalled during my phonecall with acer support - aaaaand big nothing :) ... It occurs regardless on power source - battery and plugged as well. When you want to get rid of it you have to give up on HD mode, so use it in 360p makes less scratchess/noise. ANtivirus on/off, no changes.
  • What happens when you uninstall the webcam driver?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MikiF
    MikiF Member Posts: 25 Troubleshooter
    Basicaly Nothing ... because the initial driver was only from MS WU (windows update), acer does not provide it at all - unable to downlopad from acer webpages as I mentioned the reaction from our acer support in my first post.

    So it just loads back the same one from WU. And it causes then the same problems.
  • Check if the battery reset solves the camera and microphone problem. Turn off the notebook and disconnect the power adapter. Then press the power button for 12 seconds.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MikiF
    MikiF Member Posts: 25 Troubleshooter
    OK, will do ... And after that can I try some white magic rituals if not helping? :)
  • MikiF
    MikiF Member Posts: 25 Troubleshooter
    edited June 2020
    Huh, now I had really hot while :) ... I did it and then I have not been able to start laptop on battery at all.  So I plugged in power source and ok ... regarding camera and mics -  MIC problem looks solved but after further analysis is not solved :) ... cam picture has still scratches.
  • About the problem with the camera, check if the hdr is activated:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MikiF
    MikiF Member Posts: 25 Troubleshooter
    edited June 2020
    Yep, but still the same results. And you have still probably the older build of Win 10 - 1909, correct? I have already as I mentioned 2004.


  • No, the version of windows that I have installed on the notebook, is the 2004 home edition version. Now, as you mentioned in 2004, did these problems occur after installing windows 2004? What happens when you return windows to acer stock version?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MikiF
    MikiF Member Posts: 25 Troubleshooter
    Ok so it is my Pro and your Home doing the difference in look.

    No I definitely wont voluntarily switch the Windows version after I bought my own win 10 pro and I am using the laptop for serious work. No way. 
  • MikiF
    MikiF Member Posts: 25 Troubleshooter
    Just to add ... the problem was already on 1909, the version of Win had NO impact on this issue --- and I really won' t switch windows from pro to home since I need it for serious work as well.
  • Although it is not exactly the same problem for this user, what happens when you disable the "camera tracking" function in the waves maxx program? https://community.acer.com/en/discussion/comment/857378/#Comment_857378
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MikiF
    MikiF Member Posts: 25 Troubleshooter
    Hello, thanks for you patience. However tracking disabled as well and problem still there. Do you want a record how it behaves?
  • It would be interesting for you to record a video and post it on youtube.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)