my laptop acer travelmate 5744 Stuck on Acer Logo

evile25
evile25 Member Posts: 2 New User
edited November 2023 in 2020 Archives
hello i have laptop acer travelmate 5744 is Stuck on Acer Logo  with word press f2 to enter setup 

When I enter BIOS settings, I cannot change pagesBecause the left and right buttons do not work, what is the solution?

Answers

  • JackE
    JackE ACE Posts: 45,213 Trailblazer
    (1) Does the BIOS Information tab list and identify the HDD?
    (2) Press F9 in the BIOS menu. Then press F10 to save settings and exit.

    Jack E/NJ.

    Jack E/NJ

  • evile25
    evile25 Member Posts: 2 New User
    thank you for replay 
    1 firs when i trun laptop on is stuck in logo 
    https://ibb.co/9yNf4Dr
    2 when i press f2 to enter setup 
    https://ibb.co/QFyys31

    i can't select menu in bios 
    because up down right left button doesn't work
  • JackE
    JackE ACE Posts: 45,213 Trailblazer
    I can't use your links. Does the BIOS screen look like the image below? Is the HDD identified? If yes, just press the F9 key. Then the F10 key to save settings and exit the menu. Don't even try to use the arrow keys.  Jack E/NJ


    Jack E/NJ

  • billsey
    billsey ACE Posts: 35,309 Trailblazer
    I can see the pictures. Check while you are in the BIOS to make sure your NumLk is on, that might be your issue with the cursor keys not working. I see that the drive is recognized by the BIOS, so you are not running into a completely dead drive, which could give you that symptom. As Jack says, press F9 to reset to BIOS defaults, the F10 to save and exit. Which OS is running on the system? Still W7 or have you upgraded to W8, W8.1 or W10? We may want to have you boot onto a Windows install flash drive to run some diagnostics, and that's going to require better access to the BIOS.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.