Nitro 5 won’t boot, stuck in loop

Rockholt
Rockholt Member Posts: 4 New User
edited December 2023 in 2020 Archives
My son’s Nitro 5 wont boot up. It’s stuck in a constant loop gets to the blue screen that says something is wrong and it automatically restarts. Here’s what I’ve tried so far:

1) The Computer won’t boot into safe mode.

2) Tried using the windows media creation tool on a USB drive. It does boot into that. However using the repair computer selection fails. I tried doing the “regback” commands but those fail because it says the disk is write protected. Then I tried to restore windows from a previous point, that also failed.

3) I booting into the recovery partition on the computer. Once into that I tried to restore windows, that also failed.

4) So I ordered a recovery USB drive from Acer. I’m able to choose it from the F12 boot menu but it won’t load, I just get back into the startup loop. 

What am am I don’t wrong here? Help!

Answers

  • Can you tell the exact model of your notebook? Example an515-51-75kz! Also, have you tried to press alt + f10 before the Acer logo?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Rockholt
    Rockholt Member Posts: 4 New User
    I’m away from the computer right now so can’t get the model #, but I do remember the 515-51 in it.

    yes I did the alt-f10, it loads, but the recovery fails every time. 
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Rockholt
    Rockholt Member Posts: 4 New User
    No I haven’t tried that yet, I can give it a shot. Although I’m not having any power issues. It powers up and shuts down with the power button.
  • The battery reset usually fixes several problems!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JustinMFnTime
    JustinMFnTime Member Posts: 2 New User
    I've tried all of these solutions but none of them seem to help me. Just black screen
  • Rockholt
    Rockholt Member Posts: 4 New User
    My issue I originally posted about ended up being a bad hard drive. Replaced drive, and all is good since then.