Nitro 7 (AN715-51) Battery Percentage Won't Increase Despite Laptop Getting Power

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Answers

  • JWA1979
    JWA1979 Member Posts: 26 Enthusiast WiFi Icon
    I haven't tried the 1.29 version that was released on 05-11-2020 but I tried all previous ones and none worked. Acer even tried to update to the latest bios when I sent it to them the first time and it didn't work either. They finally decided to replace the motherboard around the first week of May 2020 and it's working fine now. I think you can only get result by sending it back until it get fixed, even if it takes multiple times. 
  • @JWA1979Just one more question: can you enter the version of the bios that appears on the information tab of the bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • JWA1979
    JWA1979 Member Posts: 26 Enthusiast WiFi Icon
    Hi egydiocoelho, 

    The bios version that I'm running on my new motherboard is V1.28. My computer running on this version with the new motherboard seems to be working fine now. Hope this helps.
  • ok my friend.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru

    Thank you for bring this issue to us. I have read the thread and it seems like the fix for the issue is to send the unit and we are glad have sent yours to repair to have the issue fixed.

    Let us know when you receive your unit back if it is working right. We will be following this issue to make sure we have a solution.

    Regards,
    acer-Karp.
    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.
  • kuzzy00
    kuzzy00 Member Posts: 19 Troubleshooter
    You and I have gotten the SAME ISSUE = https://community.acer.com/en/discussion/comment/868455#Comment_868455
    This was my SECOND direct replacement - and like you - I had to plug it in 24/7 and didn't notice there was a fault at times because it was at my workstation. Now it's 8 months old (replacement in November) and getting the fault again. So annoying.

    I'm calling Acer NZ for a full replacement and credit towards another laptop. This is ridiculous. 
  • kuzzy00
    kuzzy00 Member Posts: 19 Troubleshooter
    Removing the battery (take out the plug and put back in) resolves the issue (temporarily!) but it does get the battery to charge again. 
  • StevenGen
    StevenGen ACE Posts: 12,451 Trailblazer
    Have a look at this guide, its worked for me: How to Calibrate your Laptop Battery: https://techviral.net/calibrate-laptop-battery/
  • Bewolf86
    Bewolf86 Member Posts: 16 Troubleshooter
    Thanks for responding. I'm sorry for not having gotten back about this yet but I didn't have the chance to send the laptop in for repair until now. I will be sending it in and asking that it be fixed rather than just replacing the charger, which is not the issue. I will update on whether it works from there. Thank you again.
  • Bewolf86
    Bewolf86 Member Posts: 16 Troubleshooter
    Hi. I recently received my laptop from the repair center and am writing an update. Despite my best efforts of explaining the issue thoroughly and even leaving a piece of paper explaining it and urging them not to do a temporary repair and to replace the motherboard if necessary, the laptop was not fixed. Again, after sending it in for a month, they did a temporary fix and charged it to 100%. However, soon after that, the laptop is not charging again. At this point I'm pretty much defeated and disappointed. My warranty runs out in a month and now it would be very inconvenient to send the laptop in again. Even if I were to send it for repair again, I would get it back in a month and nothing would have been fixed, seeing as I did everything I could when I sent it in.

    The Diagnosis reads as follows: "Plugged in test adapter and battery is charging fine. Reset the battery firmware through the BIOS. Updated the BIOS. Battery Health is good. Passed extended system testing. System is working properly. Battery charged to 100%."

    Despite this, the battery has been stuck at 76% for the 10 or more days.
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru

    Hello,


    The topic has been closed due to its age, if you still have problems with your computer, please open a new question/ thread so that the users of the Acer community can try to help you.

    Note: Please keep in mind that this community is not a direct portal to Customer service or sales (store), Acer employees (moderators) read the various topics posted here and you will notice that some will interact with members when appropriate, but primarily we want the community to be a place where members can exchange their own advice and ideas.

    Thank you,
    Acer-Manny
This discussion has been closed.