my acer predator helios 300 motherboard got burned

KARANPREET
KARANPREET Member Posts: 16

Tinkerer

edited November 2023 in 2020 Archives
my acer predator laptop motherboard got burned and company said it cannot be repaired under warranty , what should i do ?

Answers

  • KARANPREET
    KARANPREET Member Posts: 16

    Tinkerer

    edited June 2020

    this is my burned motherbaord
  • I don't know how to help you, but I asked the moderator if this problem is covered by the guarantee or not. But I cannot guarantee you that Acer in India will perform the motherboard repair.
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  • KARANPREET
    KARANPREET Member Posts: 16

    Tinkerer

    I don't know how to help you, but I asked the moderator if this problem is covered by the guarantee or not. But I cannot guarantee you that Acer in India will perform the motherboard repair.
    ok ,,  my service centre said it cannot be replaced under warranty ,, but i want to raise question  for acer community what  if motherboard got burned as natural cause and not by human intentions , still company  won't recovered under warranty , how that come under acer warranty policy ?
    afterall its motherboard component burned or motherboard burned with  overheat or short circuit. it should be covered in warranty . 
  • I don't know how Acer India interprets legal warranty issues. However, I was checking it out and found this here:

    If it is a problem that is due to an external electrical failure, the warranty will be void. Now, if it is proven that the problem was not caused by an external electrical fault, but by some defective motherboard component, theoretically, the motherboard should be repaired under warranty.

    But that is my personal opinion and not that of Acer. Furthermore, I do not know how the Acer India service center will interpret these legal warranty issues.
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  • KARANPREET
    KARANPREET Member Posts: 16

    Tinkerer

    edited June 2020
    I don't know how Acer India interprets legal warranty issues. However, I was checking it out and found this here:

    If it is a problem that is due to an external electrical failure, the warranty will be void. Now, if it is proven that the problem was not caused by an external electrical fault, but by some defective motherboard component, theoretically, the motherboard should be repaired under warranty.

    But that is my personal opinion and not that of Acer. Furthermore, I do not know how the Acer India service center will interpret these legal warranty issues.
    this is why i am angry indian acer warranty opt out every possible fault issue so that company dont claim it under warranty , its pathetic 
    these are the main issues taht laptop will  occur in laptop , thts why warranty is there,but indian warranty policies decline all of these major issues. 
     i was using laptop on battery backup then laptop shuts down at 0percent battery then when i plugged charger laptpp did't start . 
  • KARANPREET
    KARANPREET Member Posts: 16

    Tinkerer

    company saying right side of osb port is physically damage and cannot be replaced under warranty , now plz tell me how is this physically damage , i haven't put any  pen drive or anything into it ,,, i didn;t know it got damaged ,, may be due to over heating coz i playing games 24/7 on it . plz help me out and sort this damaged usb port theory , what are the possible outcomes of this damage .
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited June 2020
    This usb port refers to the usb board and is not soldered on the motherboard. However, it is really damaged:

    I don't know how to help you. Ideally, you should talk to acer technical support in India, as I do not know how Acer warranty issues in your country work.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
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  • KARANPREET
    KARANPREET Member Posts: 16

    Tinkerer

    This usb port refers to the usb board and is not soldered on the motherboard. However, it is really damaged:

    I don't know how to help you. Ideally, you should talk to acer technical support in India, as I do not know how Acer warranty issues in your country work.
    i have contacted to regional manager and he was saying usb port was broken and that broken usb caused motherboard to burn short circuted as usb was attached to motherboard which leads to short circuit burn and they cannot give warranty . i dont know what is the reason of usb broken , that plastic part came  out automatically .  
    is there any hope that i get legally warranty and replace it . coz india's warranty guidelines are very pathetic
  • The USB port is not easily damaged. You must have pulled the device too hard or someone has damaged the connector. This problem was caused by a user. As I told you before, I don't know how Indian warranty issues work. What I can suggest is that you ask the Acer repair center in India if they can evaluate your device for free. Then they will inform you of the repair cost.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • KARANPREET
    KARANPREET Member Posts: 16

    Tinkerer

    The USB port is not easily damaged. You must have pulled the device too hard or someone has damaged the connector. This problem was caused by a user. As I told you before, I don't know how Indian warranty issues work. What I can suggest is that you ask the Acer repair center in India if they can evaluate your device for free. Then they will inform you of the repair cost.
    The USB port is not easily damaged. You must have pulled the device too hard or someone has damaged the connector. This problem was caused by a user. As I told you before, I don't know how Indian warranty issues work. What I can suggest is that you ask the Acer repair center in India if they can evaluate your device for free. Then they will inform you of the repair cost.
    no i didn't damaged the port physically , as i remember i am using laptop for 1year , and this is my 3rd laptop , never occur problem before like this , plastic thing came out of usb  naturally , 
    thts y i am taking efforts for  getting warranty , if there my fault i won't even post a thing over here , and service centre clearly denied my warranty . 
    and i don't know how to win against them to get warrantty?
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Sorry to disappoint you, but you will not find here a way to win in this case as we here are users like you and not Acer employees.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru

    this is my burned motherbaord
    Hi KARANPREET,

    I am very sorry to see you're experiencing this, unfortunately, the Acer community is not a direct portal to Customer service, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. Many Acer employees read the various topics posted here and you will notice that some Acer employees interact with members when appropriate. But primarily we want the community to be a place where members can exchange their own advice and ideas.

    You will need to get in contact with your local Acer support channels to make the claim: https://www.acer.com/ac/en/IN/content/service-contact

    Note: I will be closing this thread. 

    Thanks,
    Acer-Manny
This discussion has been closed.