My CPU is reaching upwards of 90°C when I'm gaming. Can anyone help me fix this problem?

Niyor
Niyor Member Posts: 2 New User
edited November 2023 in 2020 Archives
Hi, I've recently purchased Helios 300 with i7 9750H and RTX 2060. It's been about 2 months now. Every time I game in my laptop now, my CPU is averaging temperatures at around 92°C. Although there has been no performance issue, I'm well aware that this kind of temperature is detrimental to my laptop in the long run. Can anyone help me fix this problem? Or is it my laptop that is defective? I actually purchased Helios 300 knowing that it has very good thermal performance but it is turning out to be otherwise. Can anyone help me fix this problem?

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 7,985 Pathfinder
    @Niyor
    Need to apply new thermal paste.

    Default thermal paste is not good, acer done terrible job in this case

    Your laptop temperature limit is 89°C means when your temperature reaches 89°C-90°C system start decreasing GPU/CPU clock speed(thermal throttling)to protect your components.
    At that time you experience low fps,lag and shuttering in games.
    In this case, don't play games it may damage your system

    You are under warranty take advantage to it 
    Acer engineer will clean your laptop and apply new thermal paste
    First log your case and get your case ID
    Get in touch with acer costumer care in your region, for that click on my link and select your region then contact them using email or chat support.
    http://www.acer.com/worldwide/
    (They will ask your address,serial number etc to log your case and they send technician for that)
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Niyor
    Niyor Member Posts: 2 New User
    Thanks @GAMING6698, I'll talk to my customer care and see what can be done.
  • Sezokiller
    Sezokiller Member Posts: 84 Fixer WiFi Icon
    and dont forget to clean your fans m8 if u are using it for like a year
    "Life is like an assault if its going too well you are walking into an ambush."



    Always include your PC model and specs for a better diagnose