PredatorSense not starting and Turbo button not working

Hi all,

I suppose I should be thankful that this problem is less major than what I previously had when I first bought the laptop.
As mentioned in another post, I had to send the laptop for repair immediately after buying it due to constant bluescreens. Apparently it must have been a manufacturing fault. Acer found some issues and replaced several parts in it apparently. The laptop (Predator PH317-53) now works perfectly or almost:
Since it returned from repairs, PredatorSense no longer runs and I can't open it (the logo does not even appear) as if it's been disabled. Of course, I can't use the Turbo button either, meaning the overclocking and temperature controls can now no longer be used which I liked.

Is there a reason for this do you think? And any way to get it running?
I tried downloading predator sense from the driver section with the correct model however then it comes up with this message when I try to run the setup: "Sorry! This computer is not supported" (What?? I searched for the right model and it even gives it in its folders as a supported model).

All in all, really odd. I am however happy to have my laptop now working. I just would like to have the turbo function back so I can stop it from overheating when I#m doing heavy gaming in the future.

Accepted answers

gershonmorgenstern

Thank you for your help.

Given that I have been helped, I think it is always good form to share what solved it.

I contacted Acer support (yes, right after posting here) and they got back to me the next day by email (very fast imo).
They told me to download this: https://filex.acer-euro.com/link/U45CNZT2OrsJnYJxehcPri
(I think it's a registry or BIOS batch file)

then run the command prompt as admistrator and run it:

(cd ..
cd ..
cd PH317
PH317.bat )

After it ran a fix, I was able to use that installation again that I mentioned above and now it works again.

Thank you Acer support! and thank you egydiocoelho for replying.
Have a wonderful weekend.

All comments

Commodore_1995#

As you have your notebook for repair, probably the model name must be wrong in the bios. Can you enter the exact name that appears here and enter it?

Image: https://us.v-cdn.net/6029997/uploads/editor/c9/5bjy1od2yztu.png

gershonmorgenstern

Thank you for your help.

Given that I have been helped, I think it is always good form to share what solved it.

I contacted Acer support (yes, right after posting here) and they got back to me the next day by email (very fast imo).
They told me to download this: https://filex.acer-euro.com/link/U45CNZT2OrsJnYJxehcPri
(I think it's a registry or BIOS batch file)

then run the command prompt as admistrator and run it:

(cd ..
cd ..
cd PH317
PH317.bat )

After it ran a fix, I was able to use that installation again that I mentioned above and now it works again.

Thank you Acer support! and thank you egydiocoelho for replying.
Have a wonderful weekend.